Chris is very knowledgeable and professional. He assessed our garage, an engineer provided his recommendations and our work was scheduled quickly.
There was also a fair bit of “discovery work” which increased the timeline and cost, so be prepared for these overages when setting a budget. Price was fair and flexible finance options were available.
However, during the 2-months, I had a few concerns about the crew:
- awkward questions from the crew, such as "how much money did Chris charge you for this work?" or "Why is your husband never home?" We know it is hard work in the heat/cold so we always offered the crew beverages but I don't think the questions were appropriate. Luckily, Chris addressed this immediately.
- overall language barrier with the crew made it difficult to get any updates. It was difficult to know which stage the project was at. We never knew when the supervisor was on-site, although, Chris was great at giving us updates.
- garbage, pop cans were left behind in our garage.
Overall, we're happy with the quality of work. They finished up with one worker who was meticulous! But there seems to be many improvements needed with the crew.
Also, having a schedule would be beneficial to allow us to better plan around the construction (e.g., some days 2 workers would arrive after 10:00am, some days, nobody at all and then the next day, a crew of 6 + supervisor).
- Approximate cost of services:
- $25,000.00
- Company Response
Thank you Cindy for your review. We are happy to hear are happy with the work. We apologize for any level of unprofessionalism displayed by any of our team. We have investigated this matter and have taken the appropriate steps to ensure there is never any similar reoccurrence of such. We appreciate you taking the time to inform us, and to express your comments. If there is anything we can do, we would be happy to fulfil any request.
Sincerely,
Chris Cavan