Maxguard alarm and security company

Alarm Systems
Concord ON L4K 3E4
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HomeStars  >  Alarm Systems in Concord  >  Maxguard alarm and security company
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78%

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Reviews by rating (past 12 months)

Reviews for Maxguard alarm and security company

Average customer rating:
8.4 10 (8 reviews)

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harman_rai in Brampton
harman_rai in Brampton
7 reviews Brampton, ON
10/10

Home Alarm System

Went with Maxguard as the builder had a contract with them for wiring and free standard equipment. I got a 2nd keypad and wireless GSM as extra. Got their information and was pleased with the process. They were helping in advising of the whole process, I only wish the alarm could have been installed prior to me moving into the home.
So far I have not had any issues and the contact time from when the alarm goes off to them calling is a few minutes. Thank fully all have been false alarms as everyone gets used to the alarm system.
This is now my 3rd year with them. Hopefully the price remains the same at renewal time.

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Bas  in Toronto
Bas in Toronto
1 review Richmond Hill, ON
10/10

Great Company To Deal With

We had our alarm installed in October 2015. Installation was pain free, guys were clean and organized.
The mobile app that Maxguard provided as part of our package makes arming and disarming super simple from anywhere in the home and away from home. I was even able to set my alarm from Europe while on vacation this past summer. On the few occasions that we accidentally set off the alarm, they followed up immediately with a call. The guys at Maxguard even came back to install a new contact on our second floor walkout and moved the siren for me; at no charge, after we built our deck. I highly recommend these guys.

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Stephen in Vaughan
Stephen in Vaughan
3 reviews Vaughan, ON
10/10

New Alarm system

I signed up with Maxguard 6 months ago they were fast in giving me a quote. I was able to secure all my basement windows and first floor windows and doors. The price was really competitive because prior to contacting them an other company was going to charge me an extreme amount of money. I spoke to Alex over the phone and he helped me understand what i truly needed and how this will help me achieve peace of mind.

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Private User
Private User
1 review Vaughan, ON
8/10

Renewed my alarm system

Six Months ago I renewed my contract with this company. The reason why I Decided to do this was because my old system was outdated. since it was old it would randomly go off causing such a stressful moments in my house. I called Maxguard and at first they tried fixing the system but it was pointless so I decided to upgrade the system and go fro a new one. The new system was installed promptly, the technician showed up on time but he was rude and unfriendly. That changed the entire experience I had with this company. They should have better technicians. Overall the service quality from their calling center is great.

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Matthew.V in Toronto
Matthew.V in Toronto
1 review Toronto, ON
10/10

New Alarms system

Dealing with this company was easy and efficient, all my questions were answered by Dave he helped me understand what home security really looks like. I cover all my main windows and all basement windows and their quote was the most convenient. I shopped around prior to signing up with them and was not able to find a better deal. Thank you Dave for making sure My family and I have peace of mind.

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JonasSm in Vaughan
JonasSm in Vaughan
1 review Vaughan, ON
10/10

Home Security and monitoring

One day i came home and I saw the maxguard signs on my neighbor's lawn when I got a chance I asked him about the company and he recommend it, he said they were the most competitive monitoring pricing that he found. When I called them they were fast and gave me all the information I needed, they also informed me about an insurance certificate that will help me get a discount on my home insurance. I been with them now for 6 months and they haven't giving me any problems. I recommend their services.

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Private User
Private User
1 review Milton, ON
0/10

Alarm Monitoring and Alarm Equipment

Just ended a 3 year contract with Maxguard. We originally went with Maxguard because we purchased a show home in Milton and it was the system the builder was using. We dealt will "Karl" who handled the sales portion and seems to be a owner or manager there. He was rude from the start but we were eager to get an alarm in place and overlooked it since the system was being installed. Big mistake! We paid for all the additional hardware up front and were under the impression there was no term because of that. Another lesson, read the contract fine print and do not listen to the sales person. There was a 3 year contract. We found this out in the third month because we wanted to cancel and switch to someone else because of poor installer service, installer trying to to enter home without permission when he thought no one was home and alarm was not working (my older daughter was home but studying and not answering the door) and chronic falsehoods communicated by Karl. After 6 months I advised in writing that the contract would expire at the 3 year mark and we were not renewing. Now is the end of 3 years. Karl has deactivated the system. However the new installer has advised that the system has been locked out by Maxguard, the system we paid for in full in advance. I contacted Karl and he states he does not have the code to unlock it, despite that fact he needed that code to deactivate it weeks prior. Seems like a fitting way to end my relationship with Maxguard, since it started with poor service, it ended with poor service. I would avoid Maxguard at all cost. We are now with The Monitoring Centre which so far has been better service and cheaper. Lesson learned. I also found out there is an association of Alarm Companies called CANASA, which Maxguard is not a member of, should have been another red flag to not deal with them.

2 of 2 people found this review helpful.
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Sohel in Richmond Hill
Sohel in Richmond Hill
5 reviews Richmond Hill, ON

First Review

9/10

Home Alarm Installation

After having secured multiple quotations on a home alarm system, I was very impressed with Maxguards quotation and level of professionalism. They installed a state-of-the-art system, in both an efficient and timely fashion. Their installation and maintenance costs were very reasonable. I highly recommend them to anyone considering installation or maintenance of a home alarm/security system, no matter how big or small the project is.

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