We had A1 Plus Quality install a LG ductless air condition system. First they had told us that they were going to install the unit in the back of the home. By the time I got out to check to see what they were doing, they were installing the main unit in front of the home, talk about eye sore. By that time it was too late. They originally ran the 4 large pipes side by side and it was the most ugliest thing ever. I then asked the Manager to come by in person as I wanted to have them remove it all and install it in the back as he originally stated. When the manager arrived, I point blank asked him what he thought of his workers work, and he said "It look like crap", and then I said "Would you want this done to your house?" He said "no". I told him to remove everything and move it to the back. He had told me he could do it for an extra cost of $200. I told him to go ahead and do it. Then he proceeded to tell me it would be a lot of work and that he would install covers to hide the pipes. At this point I had given him $4000 cash and had held back $400. I told him that I wouldn't give him the remainder of the money owing ($400) and he agreed. He had written this down and signed it to our agreement. He had told me he would come back with the covers the following week. The manager NEVER showed up, and had the nerve to take the remainder $400 off of my Master Card without authorization!!! I had to fight to get my money back, and eventually did. I would not recommend this company.