At first, I submitted a request for a quotation thru online for the replacement of our old air-con which is now making loud noise when in use. Jack,one of their sales representative immediately contacted me and discuss the matter. After discussing my concern, he suggested that he could do an in-house inspection to provide a more detailed assessment of our existing equipment. On the agreed date of inspection, Jack was on time and very respectful. After making a thorough assessment, Jack is very sincere and laid on the table a price quotation for the air-con. He also discussed some option in case we want to replace our furnace at the same time as the equipment is already very old and would not last long. He is very upfront and very professional and informed us that I would get some rebates from Carrier as they have some on-going promotions. In short, it would be more economical in our part if both air-con and furnace shall be replaced at the same time as we would be getting rebates which would significantly offset the total cost. After considering our options and also the cost, we decided to go for a replacement of both air-con and furnace.
During the installation, the team ( sorry I forgot their names) sent to replace and install the units are very respectful and professional in their job. They gave me some advises and pointers to properly maintain the new units. In short, the units were installed without any problem and was very satisfied with the overall handling of my concerns starting from the time I submitted a request for price quotation up to the installation.
Overall, I would recommend their services and would advise to give them a call first (as I find their price quotations very reasonable and fair) before making a final decision.
- Company Response
Thank you so much for your great review! We appreciate it very much and are happy to hear that you had a wonderful experience! Cheers, A-Plus Quality Team