I used these guys in 2009. Hopefully things have changed with this company. An in all fairness companies do, but this was my experience which I "posted" on another online review site at the time:
After receiving a quote from "Eugene" to move our stuff from Mississauga to Toronto. I sent a detailed list of our items to move. everything seemed OK. i mentioned i had a apartment sized piano, which he said was fine too. No extra charge, just the cost of moving the house which he estimated would take about 6 hours plus one hour of travel. All at $89/hour.
Well would you know! On the day after moving a few things into the truck, the movers then mentioned there was going to be an extra $160 to move the piano., plus a cost of moving furniture from the bed room into the truck, and another extra cost for moving stuff from the basement into the truck. All this on top of the hourly rate!! I was livid!! I called and spoke with Eugene, who at this point was not willing to even meet half way on the extra cost! I told him how deceitful and dishonest he had been and that this temporary move was going to be the last with his company if their word could not be trusted. I reminded him to look at the bigger picture here - I had earlier told him were moving into a temporary location and would be moving again in another 10-12 months, once our home was built. But he was adamant about the extra cash. We were in a bind, we had to move out that day, so I got off the phone and told the movers I would pay them what they wanted but would not pay any extra on moving things from the bedroom or basement. Eugene had not ever mentioned that as an extra in our previous discussions. He specifically mentioned there were no extra costs, given we were well packed already!
Anyway they had us moved, I paid them about $1080.00 CND cash. The movers mentioned Eugene would send me an receipt when via email at a later date, as they had to put in some paper work and could not give me one on the spot. I have requested that receipt since our move in April 2009, with a few more days to Christmas, I still have no receipt, and no responses to my emails and treats to report them to Revenue Canada.
IN CONCLUSION: If you do decide to use MM, do so making sure your quotes are in writing and stay firm. Give yourself options - never move at the end of the month.
- Company Response
We did not find any match or corresponding cusotmer profile in our booking records for the last 7 years. Unless we receive customer's full name, booking reference number and moving date, we deem this review as false, erroneous and misleading. Our contact details: firstname.lastname@example.org or email@example.com Ron at Miracle Movers