I requested and was promised 2 big trucks. I got 1 big truck and a smaller one. Both trucks were filled and they had to order another small truck to fit the few items. A 7 hr. day turned into a 13 hr. day. I was charged for that. I lot of items were broken/scratched, or missing. Extremely disappointed. Didn't even get a copy of the invoice nor a receipt for the cheque they requested at the end of the day.
- Approximate cost of services:
- $3,500.00
- Company Response
Hi Simpatica
I'm sorry to hear that you're not happy with our service. We moved you last year with a 26 and a 16 ft truck with no problems but this time around we did not know that you got someone to bring a 10x10 storage unit to your home. With that misunderstanding it would explain why the job took longer this time around also your move did go from Bolton to Guelph which does add on the travel time. We only charged you for the time it took the guys to do your job. The extra truck that came to help only cost $50 for the gas we did not charge for the drivers time. I do have to admit we know about a scratched headboard which we fixed on site. We did not hear about any missing items from you before. Maybe its not missing but packed away or behind something. Please contact us regarding if you have any questions. We do send out invoices for the cheque at the end of each month depending how busy it is because we are also on the road doing the actual moves ourselves.