After checking the Home Stars website, I called Dave Marcotte Foundations (DMF), on April 4, 2017 after I found water had seeped into my basement. I was frantic. Despite being extremely busy, Dave took the time to calm me right down and explained what I should be doing. I was so floored! He didn’t know me from Adam, and he was willing to help by telling me what to do to prevent more flooding? Unheard of in my book, so I knew right then and there that there was no other contractor for me. DMF had to fix my foundation, as no other would do. He does not normally service my area (Russell, ON), but as luck would have it, he had received other calls from other people nearby and said he would call back if he had sufficient business this way to warrant his venturing out. True to his word, he called back and an appointment was made for an estimate. He came, looked at the problem and did a site recon (per my request) and suggested other ‘improvements’. In short order I received an estimate, which I readily accepted. When time came to do the work, Dave sent an email the day before to confirm they would come the next day at 8:00am. His crew and the material provider showed up before time, and the work began in earnest. His crew works fast and efficiently. All the guys are polite, personable and very professional. Dave even stopped by the site to check things out. After looking things over, he showed me one area scheduled to be repaired and said there are no cracks there, parging will suffice. I think my jaw dropped, because this would translate into a cost reduction for me. Who does that? Well…DMF does. They fix what NEEDS to be fixed. Work was completed the same day, they repaired the adjoining lawn by reseeding (which was mentioned and agreed to beforehand). I have now received my final invoice, and it did show a reduction.
This is a bit long, but warranted I believe, to describe the extent of the outstanding service provided by DMF. DMF is everything a company should be (and more actually): extremely professional, honest, courteous, personable, etc. They know their business. In conclusion, I do not hesitate to highly recommend DMF. If you require foundation repairs, look no further than DMF.
- Company Response
Merci Diane! Thank you for taking the time to right this nice review!