Waterworks Plumbing & Drains

Plumbing
Toronto ON M8Z 1R8
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Waterworks Plumbing & Drains
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Reviews for Waterworks Plumbing & Drains

Average customer rating:
9.7 10 (2165 reviews)

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Suzanne   from Toronto
Suzanne from Toronto
3 reviews Etobicoke, ON
10/10

Excellent

Having dealt with many plumbing companies over the years Waterworks Plumbing and Drains is definitely my favourite. Rupinder was very professional and pleasant scheduling my appointment. She called again to advise when the plumber was on the way. Michael arrived as expected and provided the full price upfront for approval. He communicated clearly and there were no surprises. The work was completed in a timely manner using quality materials and with attention to detail. Very satisfied.

Approximate cost of services:
$1,200.00
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Company Response

Thanks Suzanne, It was a pleasure to read your 10 star review to learn that you were happy with our plumbing services. Thank you for taking the time to share your feedback, we really appreciate it. SO glad we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future.

Private User
Private User
Private User reviews Scarborough, ON
0/10

VERY DISHONEST

Over a year ago, my sump pump kept going off. I thought the sump pump was malfunctioning. So I called this company which got really good reviews. They told me my sump pump was broken and I got them to install a new "better" one. Then it continued to go off and make noise. So the owner of the company comes in and tells me I need to put in an "industrial" shutoff valve. I was upset and asked why they made me put in a new sump pump and promised me that the issue would be fixed. Then I told the owner I to get out and that I would give him a bad review. He started to threaten me and tell me he'd sue me. As a woman, that really scared me. I am not sure how this company keeps getting good reviews as I feel these guys took advantage of me as a woman. It turned out there was a water pipe that had burst and that's why my perfectly working sump pump was going off pumping out the water.

Approximate cost of services:
$175,376.00
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Company Response

Hi Dr. Marjorie Dixon,
We would like to provide a detailed account of the actions taken by our team to address the issue with the sump pump:

In December 2022, we installed a new sump pump. Following a complaint about noise from the pump in February 2023, our team revisited the site and performed a thorough cleaning of the pit to ensure optimal performance.

Upon receiving another noise complaint in December 2023, our technician Michael conducted a comprehensive check of the sump pump and its operation to identify any potential issues.

In January 2024, another one of our skilled technicians, Alija, visited the your home to further investigate the noise complaint. Alija meticulously examined the sump drain line and conducted tests by filling up both pits with water and operating the pumps multiple times, yet no unusual noise was detected during these tests.

To ensure we could accurately diagnose and resolve the issue, our technician advised you to capture a quick video of the noise if it occurred again. Unfortunately, we did not receive any video documentation of the recurring noise issue.

Our team has made multiple efforts to address and resolve the concerns you have raised. We remain committed to providing high-quality service.

znehar in Toronto, Ontario Canada M5R2E2
znehar in Toronto, Ontario Canada M5R2E2
1 review North York, ON
10/10

Kitchen sink leaks

Had issue with the upstairs sink, which had a small leak and the basement kitchen sink, which contractor who remodelled the downstairs had not installed correctly, so there was a leak. The contractor came back once and attempted to correct the install, but it still didn't work. I had followed up with the contractor a few times, who has promised to come back and fix it but was he did not return the calls. As such. reached out to Waterworks, who had done previous repairs for us and I knew I could trust to get the job done correctly.

Process from start to finish with Waterworks is always seamless. I contacted them and spoke with Lisa, who set up an appointment with the technician at specifed date and time window (usually about 3 hours). Then Rupinder called the day of the appointment to let me know the technician was leaving for our job and would be there in about an hour and would be bringing a co-cop student with them. I also received an e-mail confirmation respecting the appointment, which included a photo of the technician. Technician, Alija, arrived at the time noted, along with co-co-op student.

Alija was able to diagnose the problem quickly and completed the repairs. He also had a co-op student with him and I was impressed he took the time to mentor the student and provide hands on experience. I appreciate that the work was quality and the have a neat and tidy work area, ensuring to clean up everything.

Waterworks is a top notch company. Everyone who works there has a high degree of professionalism and pride in their work, in additional to being very nice. I would recommend them to anyone who needs plumbing work.

Technicial

Approximate cost of services:
$1,300.63
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Company Response

We really appreciate your review regarding the kitchen sink leakage repair service Alija provided. Customer service is top priority and we strive to provide the best plumbing experience possible for every client, so it is very rewarding to know that you were so happy with our work. We look forward to hearing from you should you require plumbing or drain service again in the future.

Helga Stecker from Toronto
Helga Stecker from Toronto
15 reviews Etobicoke, ON
10/10

Bathroom repair

My call to my regular plumbing company was forwarded to Waterworks Plumbing and Drain Service. My company had closed and the above company assumed their calls.
My problem was a leaky toilet which I discovered, when I received a high water usage bill from the City of Toronto.
Michael came the same day and rectified the problem and also inspected all other leak prone fixtures and connections.
He did excellent work and also made sure to leave the workplace spotless.
Rawinder, in the office, was very helpful and also checked back after Michael had left, to see whether I was satisfied. Altogether a positive experience.

Approximate cost of services:
$930.00
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Company Response

We are very grateful for your review and thank you for taking the time to share your experience regarding leaking toilet. It is rewarding to know you were happy with the quick arrival and the quality of the leaking toilet repair. We value your high referral for our plumbing services.

Sean
Sean
2 reviews Etobicoke, ON
10/10

Kitchen sink de-clogging

Very friendly and personable service from the booking, through to regular follow-ups on the arrival time of the technician and finally the quality of the technician himself. And ultimately, our totally grease-clogged kitchen sink was cleared quickly, and simply. With no mess or fuss.

Approximate cost of services:
$600.00
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Company Response

Thanks Sean, It was a pleasure to read your 10 star review to learn that you were happy with our plumbing services. Thank you for taking the time to share your feedback, we really appreciate it. SO glad we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future.

David in Toronto
David in Toronto
1 review North York, ON
9/10

Bathroom faucet, drain and toilet installation

I called waterworks to replace an existing toilet that was about 30 years old, as well as to connect the drain and faucet to a newly installed sink. They were very responsive and Rupinder was able to send Alija over within an hour. Everything was completed quickly and efficiently. In a perfect world this is where the review would have ended. I soon notice a leak under the sink. The leak required 2 more visits before it was fixed, at no extra cost. During that time Waterworks was very responsive and Rupinder always followed up on the issue, quickly sent over Alija each time. This situation really shows Waterworks commitment to customer satisfaction, only stopping when the work is fully completed, and a company that I can trust.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for taking the time out to write this review! Your patronage is appreciated and we are glad that we are able to present a solution to your problem and resolve it. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thank you, Michael Yuffa

melissawarner4 in Toronto
melissawarner4 in Toronto
3 reviews East York, ON
10/10

The best diagnosis and solutioning we’ve ever had

I cannot say enough wonderful things about Waterworks. We had a hot water heater guy in, a different plumbing company, and a roof guy to help with our issues and none fixed the underlying problem.

Michael from waterworks properly diagnosed and fixed it all! It was a game changer. Rapinder is very responsive and professional. An amazing company!

Approximate cost of services:
$1,500.00
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Company Response

Thank you for taking the time out to write this awesome review! Your patronage is appreciated and we are glad that we are able to present a solution to your problem and resolve it on the spot. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thank you, Michael Yuffa

Anil in Toronto
Anil in Toronto
9 reviews Old Toronto, ON
10/10

Replacement of Portion of Leaking Stack

We had a leak in our stack so we called Waterworks, as we had great experiences with them in the past. Rupinder quickly coordinated an appointment. Alija came to our house and completed the work very professionally and cleanly. Very happy with the results and would definitely use waterworks again!

Approximate cost of services:
$2,400.00
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Company Response

Hi Anil, thank you so much for this great review! We really appreciate you being a loyal customer and helping to share the word about our service. We're here for your plumbing and drain cleaning needs anytime. Thank you Michael Yuffa!

Alexander in Toronto
Alexander in Toronto
1 review North York, ON
10/10

Kitchen sink leakage fix

We had a leakage under the kitchen sink in the newly bought condo.
Michael arrived on time, was friendly and fixed the problem very quick.
We will be using his service again in the future!

Approximate cost of services:
$1,000.00
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Company Response

Hi Alex, thank you for the awesome review. We are so grateful to you for choosing Waterworks. You will always get exceptional customer service from us each and every time. Your WaterWorks Team.

Raj
Raj
4 reviews Pickering, ON
10/10

Great service, highly recommended!

Great service from Michael and Rupinder. Bathroom faucet was replaced quickly with no fuss. Highly recommended!

Approximate cost of services:
$980.00
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Company Response

Thank you Raj for taking the time out to write this awesome review! Your patronage is appreciated and we are glad that we are able to present a solution to your problem and resolve it on the spot. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thank you, Michael Yuffa

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Waterworks Plumbing & Drains

A plumbing company is only as good as its reputation, and we are very proud of ours.

As a local family-run business we strive to provide a fast, friendly and professional service that treats each of our customers like a part of our family.

Families thrive with honesty, which is why we believe in always offering upfront pricing based on our price catalogue.

You deserve to be treated fairly and to have your plumbing problem fixed properly the first time.

Our motto is to always leave your home better, cleaner and safer than it was before.

With over 19 years of committed service to the Greater Toronto area, we've probably seen every plumbing problem there is. We often give multiple ways to solve it giving you the guidance and choice of the approach that you prefer.

It's not just a shiny reputation that we have, we stand by our work. We offer a 101% satisfaction guarantee.
So what’s the extra one percent?

It’s going the extra distance to ensure that not only is the job done right, but we also want you to be happy with our work as well.

This is our own neighbourhood and we are proud to serve it.

Waterworks is a full service plumbing company handling all size jobs, including:

• Solving High Water Bills
• Low water pressure
• Household Leaks
• Waterline repair
• Basement Waterproofing & Water Management
• Appliance Installation, Plumbing Fixtures Repair & Installation
• Sewage and Sump Pumps
• Drain Cleaning for drain odours & Repairs If Needed
• Back-Up Electric Generators
• Water Quality & Filtration - Water Purifiers
• Water Conservation
• Blocked or clogged drains - Drain Rooter Problems
• leaky or dripping faucets & pipes
• hot water tank problems, Tankless Water heaters NORITZ, NAVIEN, TAKAGI RINNAI etc
• Home Pre-Purchase Inspections
• New faucets, sinks, toilets, tubs
• blocked toilets or running toilets
• frozen pipes, pipe thawing
• Bathroom remodeling & renovations
• Laundry room sinks & drains
• Radiator repairs
• Flood damage & Flood prevention

With a no-high-pressure sales approach you can feel comfortable to have one of our technicians in your home.

For further reviews you can check us out here:

https://www.facebook.com/waterworkscanada/

https://www.bbb.org/ca/on/toronto/profile/sewer-cleaning/the-waterworks-plumbing-inc-0107-1130972

https://www.baeumlerapproved.ca/contractor/waterworks-canada

https://threebestrated.ca/plumbers-in-toronto-on

Michael Yuffa - Owner and Chief Plumber
The WaterWorks Plumbing and Drains Inc.

CATEGORIES
Plumbing
PRODUCTS
Best Quality Products Personally Selected
SERVICES
We Provide Best Solutions For: - Plumbing Drain Rooter Problems - Drain Repairs - Waterproofing - Blocked or clogged drains - Dripping faucets - Leaky faucets & pipes - Hot water tank problems - Tankless Water heaters - Installations for new faucets, sinks, toilets, tubs, water heaters, showers etc. - blocked toilets - Frozen pipes, pipe thawing - water purifiers/filtration - Remodelling & renovations - Toilets that keep running problems - Sewage Problems - Laundry room sinks & drains - Drain & sewage rootering - Radiator repairs - Flood prevention ... The List Is Almost Endless!
BRANDS
We repair and install all major brands of faucets, toilets, fixtures and water filtration systems.
SPECIALITIES
Our Specialties Include: - Clearing blocked drains - Hot water tank repairs and installations - Toilet repairs - Waterproofing - Clearing sewer backups - Water Filtration Systems
WEBSITE
https://waterworkscanada.com/?utm_source=homestars
YEAR ESTABLISHED
1996
PAYMENT METHOD
Visa MasterCard American Express Cash "Email Money Transfer" PayPal ,Financing OAC
LICENSES
Metro Master Plumbing License P15791(Since1985)
MEMBERSHIPS
Bryan Baeumler Approved. BBB A+ Accredited
LIABILITY INSURANCE
Yes
DIPLOMAS
WSIB, Insured, Certified Masters Plumbers License #P-15791 (Since 1985)
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Tiny And Large
BONDED
Yes
PROJECT RATE
$43.00 Up-Front Catalogued Pricing. No Bait/No Switch
WRITTEN CONTRACT
Yes
WARRANTY TERMS
30 Days To LifeTime
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