I am disappointed if this company is still in business, or most likely they have reopened under another name and are still providing poor installation of windows.
I just had to replace ALL the windows they installed foe me 12 yrs ago. Within a short periof after the install I noticed issues with the windows. Major condensation on all the windows, yellowing of the corner caps and after a year or so brown liquid pooling and dripping on all the windows with black mould growing. Each time I would call Joseph I was not followed up on. These windows were complete crap, drafts could be felt and the slightest sound from outside echoed in the room as if the windows were open.
When we had Renova Windows (5 star to them) replace these windows 2 days ago they showed me the aluminum border used wrongly in the install of their windows, and they were rusted and pooled with water - all of them. The experts installers advised that they were Window City windows which are an ok quality window BUT that they could see alot of issues with the unprofessional install of the windows, caulking and sealing.