Unprofessional and Rude. Avoid at ALL cost
Moving from Calgary to Toronto
We are sorry to hear that your experience did not live up to your expectations, we are always trying to better ourselves to provide the best possible customer service. To respond to your complains, everything you mention such as extra charges, payment method, payment before unload, wait time etc; these were all terms that you read in the contract that was sent to you prior to your booking and which you signed for. We are happy to provide a copy to anyone interested. Your move was happening during the holiday season, which is when most offices are closed. We tried our best to answer your calls and emails during these times. Again we apologize for any inconveniences, however all of your complains were outlined in our terms and conditions, we delivered all of your belongings and the job was complete. We can offer you a discount for any future move, please reach out if our offer may interest you.
Good afternoon, dear customer. We apologize for inconveniencing you and scaring you. We didn't mean to scare you in any way. The extra $1000.00 did not come from the head—the least you sent to conclude the contract and the actual list differed by two times. No moving company will work for free, just as you will not just send money to someone. You have received a detailed invoice with a complete list of additional items and their cost by the contract terms. Please, there is no need to slander, as this is provable. Things have been delivered to you. What $ 4000 can we talk about? We are sorry that you did not like our service.
Sincerely, the Trans Moving team
We used the company's services twice. Both times we were satisfied.
Horrible moving job from Toronto to Florida
Hello Izzy.
We are very sorry that you have had a negative experience, but I would like to clarify a number of points. Yes, we took a deposit in order to book our truck to move your belongings to Florida. We were delayed for a few minutes, which we warned about in advance by phone.
There was indeed one driver in the truck, but a helper was sent to help him. The driver started unloading light things while the helper was on the road, but you decided to help him. As a result, all the things were unloaded in 30 minutes, and the helper, which was 5 minutes away from you, turned around, since all the things had already been unloaded.
As for the price: at the stage of concluding the contract, we gave you a 10% discount! All the necessary tools for disassembly/installation were available, but your furniture required a non-standard approach to assembly, as it had a lot of mechanisms that only a specially trained person could correctly expose. We offered you to send these specialists at the expense of our company, to which you refused and demanded a refund of $500.00USD. Let me remind you that we have provided you with a discount of $330.00USD. In any case, we apologize for the fact that you did not like the experience of moving with our company and thank you for your feedback. Your feedback helps us get better!