They claimed to have $1,000 insurance, but when they broke a speaker that required $300 in repairs, they refused to use their insurance. The movers' manager yelled at us over the phone, and was dismissive. We lost a lot of time in our exchange with Yuri (who refused to provide his last name, insurance company or even lawyer).
The movers would not remove our things off their truck until the discussion was resolved with Yuri. In a bout of frustration, we agreed to take $100 off the price and claim the remainder later just to get them to take our things out of the truck and in the house.
- broken stereo
- MANY scrated floors and walls
- damaged leather couches
- a hole (not a scrape but an actual hole the size of my fist) in a closet door
- broken glasses from boxes marked fragile, stacked upside down and crushed
- hook literally pulled out of the wall by hand leaving a hole in the wall
The story goes on as we tried to deliver the claim to Yuri. He provided us with a partial address from which we found the full one. We thought it was a business address, but ended up at a residential apartment building. We had to assume that he worked from home. When we went upstairs to give him the letter (which had to be provided within 48hours), two women answered the door. They denyed they knew him and refused to take a letter. As we stood outside the door, we called the phone number on the Trans-moving company bill. It rang in their apartment. A lawyer friend explained to me that they were probably told never to take letters because hand delivery is the only way you can be sued.
I've had movers in the past. Sometimes things break. These things happen. It's the way the company responds that makes all the difference. Stay away at all costs.
- Company Response
Hi there, I am very sorry about your experience. Our company is under new management, and we are working on improving our services for our costumers. We are ready to provide you with a compensating fee of $100 (cash/cheque) that could be mailed to your desired address or picked up from our office location. Please help us provide a better experience for our future costumers, we would highly appreciate it. If you are interested in our offer please feel free to contact us at 416-520-3575 or email us at email@example.com