My fireplace wasn't working and I tried everything in the owner's manual to get the pilot light relit. But I had no luck. I called Kohles & Bach to have someone look at it. The gentleman I spoke to explained that the instructions in my manual weren't good and that he would be happy to walk me through doing it so he could try and save me a service charge. He did and it worked! If I EVER need anything done or a new fireplace, this is where I will go.