We installed a new heating system--the tank was much bigger, we filled it once and forgot about it. Since we weren't on an auto fill and didn't have a relationship with a local oil company, we put it out of mind. Oops, we ran out of oil in the middle of January! I called around frantically and found these guys. They were compassionate (I was very pregnant) about our embarrassing mistake and came and filled it right away for us. Their prices were great and the service fantastic. A definite recommend.