Our contractor, Georges Yammine from JAG Renovations, put the wrong sidelite in our front door. First, he said I chose that sidelite (I did not, I asked for frosted, reeded or hammered and I also provided pics), then he said it was like our neighbor's (it was not - he has reeded, George put in chinchilla). Then he said it would be about half the cost of the door (~2000) and he couldn't guarantee that the finish of our brand new door would remain undamaged. I was resigned to leaving the window in, but then decided I would make some calls to window companies, which led to me to homestars and What a Pane.
I met Barry and he explained the replacement process clearly. He said it was quite easy to do and not a process as I'd been led to believe. He showed me samples and said it would be $400. He brought in the replacement and it didn't fit, so he went back and ordered another piece of glass. It was easy, cut caulking with a blade, remove glass, insert new glass, reapply caulking.
The reason I'm taking the time to write this review is because Barry was very clear and straightforward. There was absolutely no deceit. What you see is what you get. I shouldn't have to praise him for being honest - it's what all people should be. But I want this out there for others who are in my position, and relying on people to be truthful.