We had more than 4 companies come out to quote our Aluminum Soffit and third story siding job. Some companies showed up in big fancy trucks and did not supply a written quotation. Custom Aluminum sent Bruce their salesperson. Bruce was an honest, diligent salesperson who was proactive when called upon.
At the beginning of our installation of Hardie board we encountered an issue with the colour. The product was installed before we noticed that the custom colour that took two weeks to order was incorrect. That's when we met Danny the owner and he took charge to remedy the issue quickly. They lost more than a couple of days work because the product was already installed and it was a custom colour. In the end, both crews executed well and quality was never compromised. The installation quality exceeded our expectations.
Because this job was initially estimated to be completed in a week, they had to switch crews because one of the crew had scheduled a vacation. Custom Aluminum sent another crew with the lead installer named Ibrahim. Ibrahim is a consummate professional.
The reason we did not deduct anything from their score of 10-10 was because we are experienced with renovations and we understand that mistakes can happen. How mistakes are handled is what is most important, and in the end we were incredibly happy with the resolution and work done by Custom Aluminum. We have again called Custom Aluminum back for another job and we look forward to working with their team again.
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- Company Response
Thank you Rob,
Pleasure doing business, if you need anything else feel free to contact us at anytime.