This is the 3rd that I have hired this company for “lawn care”. They applied A.D.I.O.S. weed control at the beginning of June and those areas that were treated have never fully recovered notwithstanding Bio-Logic’s assurance that it would. I have sent pictures of the damaged areas & e-mails. They initially suggested that the damage was due to the dry weather however, when I pointed out to them that I water every 2nd day and the rest of the lawn is fine, they took a different approach. On June 26 I received an e-mail in response to my complaints, (excerpts) “I will speak to Mitch and ask him when we will come and repair the lawn and will let you know...” “Please tell me what we can do to make this situation better as this is most important to us.” I sent an e-mail in response on June 27th & a follow-up on July 10. I have had no further response from this company. I can only assume that I am not a “valued customer”. There are far too many companies out there that are not willing to accept that sometimes things go wrong and that they need to make it right. I WOULD NOT recommend this company!!!
- Company Response
I cannot seem to find you in our system. Sometimes there is slight damage to lawns when weed control is applied on hot days. This is an unfortunate side affect if the product is over applied. Mistakes do happen and we will be glad to fix and damage we have done to your lawn.