In a recent basement project, we contacted Charlie to install a new set of stairs for our client. We were counting on him to come in when he did and he came through for us, keeping our project on track.
We wanted to replace the standard builders stairs that were existing with some new oak stairs to match the existing main floor stair.
Chalie made some changes to the our 'plan' to better incorporate the railings. I think details like this will be ones that will seperate us from our competition in the future.
If you have never ordered stairs before you will find that generally they don't improvise or 'custom' anything. This is where Charlie's service is special, he will bring them in and assemble them on site which does take some more time than typical, but the trade off is that he can make the stairs fit around something not just up to or infront of.
I was happy with our overall result, Charlie was pleasant to work with, returned phone calls, was respectfull of my clients and their home. I appreciat what Charlie brings to the table.