Charlie was great. The top railing of our staircase was too short so it was a safety concern for our daughter. The job required rebuilding a gumwood staircase. Ii sourced the gumwood and Charlie came with me to ensure it was the right material and that there was enough to work with. He had to work with out other contractor who was managing replacing all our flooring. It looked great. You could never tell that it was different from the original.