I've used them a couple of times, not happy first time but couldn't find anyone else so had to call them again. Had a one year old high end American Standard dual flush toilet and it wouldn't flush properly. They came and said it could not be repaired and took it away. They replaced the toilet and one other toilet in my house and charged me $1600. His invoices are not itemized so you have no idea the breakdown in costs. I later saw my new cheap toilets at Lowes for $199 each. Looks like I was charged over a $1000 for 2 hours work.
Other time I used them we had a Moen facet in our kitchen that was leaking. He said he couldn't fix it, took it away and replaced it with a cheap garbage facet and again no itemized invoice and it cost me over $500.
I guess at the end of the day it is my responsibility to ask how much it will cost prior to the work being done. My bad...
Since then I've found an awesome reasonably priced plumber :) and I'm happy.