Absolutely one of the best professional services I have received.
I have an older home and the walls are not straight. I did not notice the shower enclosure wall curves in/crooked quite a bit. So when the sales rep came to take the measurements, we both missed the curve on the wall.
The tech came to install the door could have installed it without pointing out the problem, but he insisted to do it right. He took new measurements and took the shower door back. And since then, Rick (the manager) came in twice to measure the enclosure. Rick is a very knowledge and skilled trade man. The final solution is that they will install two pieces of glass (instead of one), which costs more and the original one is now garbage (tempered glass can’t be re-cut). I thought they would either charge me more, or cancel the order since it does not cover the cost. But they didn’t. They took the responsibility and they did a wonderful job with the installation. The finished glass door follows the curve of the wall, and sealed very nicely, no one would know the tiles next to it are crooked. Paying close attention, I can see the extra work they had to do to make the glass a perfect fit. Boy, am I ever impressed!
From the beginning to the end, the sales person - Joe, the manager -Rick and installation guys, all of them are wonderful to deal with. Thank you all so much for a professional job well done!