Twg Landscaping & Property Maintenance Inc.

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Twg Landscaping & Property Maintenance Inc.
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96%

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Reviews by rating (past 12 months)

Reviews for Twg Landscaping & Property Maintenance Inc.

Average customer rating:
9.7 10 (134 reviews)

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peter in Whitby
peter in Whitby
1 review Whitby, ON
0/10

TWG

You installed a natural stone stairs for me I called you Tod several times ever stone on the step is cracked you seem like nice people doing the job i need a lot of grading done and would still like you to handle it please call Peter or Pauline 289 274 4414

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Company Response

You can imagine our shock to read this after just speaking with you hours ago to book an appointment for grading with you. At that time you led me to believe that you spoke to Todd before on a site (not that we worked for you) in fact you neglected to mention your previous job this morning at all. You state that you called Todd several times, but your name was not known to me, or Todd as it should be of one who called several times. In fact, we have not heard one word from you since 2012 when you did contract us to install Natural Armor Stone steps.

As you can verify if you look back on our contract from 2012 it states that "Natural products such as Armour stones, Slates, Flagstones, etc., have flaws and/or imperfections, and will fade with time. This is a consideration of both ordering and warranty and is deemed acceptable by the client when signing this agreement. Flaws are not warranty issues and may cause product failure. Perfection is NOT a characteristic of Natural stone, so it is recommended if perfection is desired, man made products are better controlled for this."

It is disturbing that this is a platform for people to utilize (truth or not) in strong-arming a company, as it is harmful to post the review that you have and we trust you will concede and remove it since it is defamatory in its own way. The fact remains that we have done nothing wrong, and were nothing but professional in our dealings with and for you at the time. Your job would have been out of warranty (were this even a warranty issue) over four years ago. While we have been known to just go and fix things for folks because we pride ourselves in the service end as well, you can be sure they did not approach us by rating us a zero followed with talk of a lot of work to come, then calling Tammy a Liar multiple times (anyone who knows her will agree is impossible, She will not lie, period). Approach is absolutely everything when you are trying to get something done by one who is not obligated to do so. This is baffling to say the least.

a_lilly31
a_lilly31
1 review Courtice, ON
10/10

Front steps and walkway

They work hard. They work well and they do amazing work. Company for behind due to weather and our site was delayed for start date.. but the company and Good himself stayed in touch with us to make sure we knew what to expect and when.
They did a beautiful job on our front steps and walkway to give the front of our house a facelift. Not only is the work good, the workers are friendly, happy, hard working and easy to chat with. They got the job done in one day and kept our lawn and property clean the entire time.
Thank you for such a beautiful job done.

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Company Response

Thank you for sharing. We will be sure to share with our staff. Our success is definitely hinged on the behavior, attitude, and love of the job that each staffer possess. They will be pleased.

Happy and safe holidays to you and yours.
Cheers,

Tammy Gould

David S.
David S.
1 review Pickering, ON
9/10

Lanscaping of back yard including: removing and replacing lawn & retaining wall, building a shed pad and putting in a walkway and patio around a deck.

Although it would have been nice to have a site sketch, the nature of the retaining wall being built from approximate 18" x 36" rough stone blocks meant sorting out layout issues as work proceeded. The owner and crews were easy to work with and any issues or design changes were sorted out quickly on site.

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Company Response

Thank you Dave for sharing your thoughts...We appreciate it very much. I will pass on to Todd that feedback as he will sometimes just assume the layout is natural and we go with the land and the stone as able, as i believe your comment indicated somewhat however, it does help the homeowner to have an idea and often is a good tool to help with their input prior as well. Wishing you and yours a very happy holiday season.

Cheers
Tammy Gould

pickering_275410
pickering_275410
1 review Pickering, ON
10/10

Front Walkway

Replaced breaking/cracking flagstone with interlocking brick. We are so happy with how our new front walkway looks! TWG did an amazing job and worked very fast. We have a lot of plants and bushes planted around the walkway and none of it was disturbed. They were able to make the new walkway exactly fit the footprint of the old one. Highly recommended.

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Company Response

Thank you for your review. Great to hear all went well, I will pass on to our staff and look forward to serving you again.
Cheers,
Tammy Gould

Brian S.
Brian S.
2 reviews Oshawa, ON
10/10

Landscaping

We had a boulder wall installed in our front yard and the lawn levelled.TWG did a great job.Thank you

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Company Response

Thank you for the review Brian, we will pass on to our staff. Always good news for them. Cheers

John
John
1 review Whitby, ON
10/10

Front interlocking walkway and full stair replacement

Simply outstanding work is what I can say.
Efficient with their employees where the job required 2 guys they showed up and worked hard. When the stairs had to be installed 5 extra guys plus Todd. Todd saw the design I wanted and surpassed my expectations.
They were very quick in completing the job starting on a Monday and finishing by Thursday.
The one thing I will strongly suggest is book todd early or you will have to wait. I know my patience was rewarded with a very quality job.

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Company Response

Thank you John for the lovely review and for your patience. We have had a trying year with the weather from heat to rain to snow, Mother Nature is sure having her fun. We do like to stress too that at times we have jobs that will change things or add and not always in time to avoid delays. Sometimes the additions make sense to wait and rebook and sometimes they will cause more problems or costs to do so and that will delay work as well...all part of the evolving projects that are always unpredictable but also always rewarding.
Cheers and enjoy your new project, it was a pleasure.
Tammy

Natasha W.
Natasha W.
1 review Toronto, ON
10/10

Backyard landscaping.

I needed to have a ponding issue and regrading issue rectified. Todd and his Team were not only efficient but VERY CLEAN. They completed the work in a reasonable amount of time. I look forward to having my next project taken care of by them next Spring. Thank you once again TWG Landscaping for taking the fear out of using contractors. :)

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Company Response

You are most welcome. We know first hand the scares and issues of using contractors. It is refreshing to know that you did not suffer through the process and we will do our best to continue serving up pain free services ;D
Until next year, cheers.

Tammy GOULD

10/10

Front Walkway - Interlocking Pavers

We wanted to have a front walkway installed and contacted Todd Gould from TWG Landscaping. We were impressed by the excellent reviews of his work on Homestars and contacted him for a quote. Our first meeting with him confirmed all the good things stated in the reviews. He was on time, explained what would be done and provided a fair and reasonable quote for the job with stated time lines. Todd was very professional and answered all of our questions to our satisfaction. There was a slight delay due to adverse weather conditions but Todd and his team worked around these conditions as best as they could so that the job was completed with the minimum of delay but without sacrificing quality of workmanship. They were efficient, polite and cleaned up when they were done. The end result was a walkway which was very pleasing to the eye and we were absolutely delighted with the overall experience which was completely stress free. Thank you, Todd and you can be sure that TWG will be our first choice for any future landscaping work.

Tony J in Ajax.

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Company Response

Thank you Tony for the great words. The weather has not been at all cooperative this year and that is unfortunate for all companies to contend with. The end results did come out amazing and that coupled with a satisfied client is all we can ask for. Enjoy. We look forward to serving you again.

Tammy Gould

Roxanne in Oshawa
Roxanne in Oshawa
7 reviews Oshawa, ON
10/10

Landscaping Front Garden

After having a front deck rebuilt, I wanted a natural look to replace the huge open space left by several old evergreens that were removed.
I left it up to Todd, with the information that I wanted stones and a natural look. He came up with a design, and although job was slightly delayed, (mostly due to weather), the stones went in and look amazing, however we will plant in the spring due to the weather. Todd and Tammy have been good to contact and easy to correspond with, and I look forward to seeing the completed project in the spring because it already looks so amazing!

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Company Response

Thank you so much for the review Roxanne. Most appreciated to hear that you are pleased. It always makes for an easier and rewarding end result to hear feedback. See you in the spring for the finishing

Tammy

Daphne in Whitby
Daphne in Whitby
1 review Whitby, ON
10/10

Front walkway and landscaping

Owners Todd and Tammy Gould are amazing to work with. Friendly and professional service. The crew were amazing, they take pride in their workmanship and extremely friendly. They were considerate of my neighbours not to interfer with their properties while working on mine. I highly recommend them to anyone looking for excellent service, beautiful workmanship and deliver exactly what is agreed upon. I have another project that needs doing and I will definately be calling them again.

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Company Response

Thank you for the wonderful review Daphne, I will be sure to share with our staff as well. Getting good reviews do not just involve the staff and company but the client as well. Knowing what one wants to do and having confidence that we are capable of doing it while entrusting us with your single biggest investment is huge and a definite factor. We are happy to have met your expectations and look forward to our next project together. Rest assured your referrals will be well taken care of as well, thank you .

Tammy Gould

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Twg Landscaping & Property Maintenance Inc.

As a family owned and run business since 1993 and started in Ajax Ontario, we pride ourselves in the fact that our company has been through a recession in our earliest of years and have built our name on our reputation for quality landscapes, professional services, and superior craftsmanship our clients rely on and refer without hesitation.

Landscape companies are distinguished by what they provide, how they provide it and the price in which that costs. We have been around to prove that you get what you pay for. Our landscape designs are unique to every property owner, and our landscaped projects are as detailed as you need. TWG Landscaping will incorporate plants that will expand on your project and soften the hardscaping. Landscapes should fit the property, and grow with the family.

Big or small, every project receives the same professional services...

Serving the Durham Region of Ontario since 1993, encompasing Pickering, Ajax, Whitby, Oshawa, Bowmanville, Courtice, Newcastle, Port Perry Ontario and surrounding communities.

CATEGORIES
Landscape Contractors & Designers
PRODUCTS
Patios, walkways, interlock driveways and inlays, soldier courses, stairs natural and precast, retaining walls natural and precast, garden walls, BBQ surrounds custom, Arbors, Pergolas, waterfalls, Designs/Service customization and so much more.
SERVICES
Residential Customized Landscape construction Design/Build Services, Commercial, and Industrial, Multi Residential property winter maintenace within Durham Region and some surrounding areas.
BRANDS
Permacon, Unilock, and others as preferred by client...We are not limited or committed to any one product but list our preference in order preferred
STYLES
All styles
SPECIALITIES
Natural full service landscapes and Formal garden design
WEBSITE
http://www.twglandscaping.com
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
9
RETURN POLICY
Contract to Policies and warranties
PAYMENT METHOD
Visa, Master Card,Cash and Cheques
LICENSES
Whitby Chamber of Commerce, CFIB, Landscape Ontario Horticulture Trades Association, Canadian Nurser
MEMBERSHIPS
Full 2Million Coverage and WSIB insurance
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Yes
PROJECT RATE
Absolutely required by our company with full Scope and Process of work, Schedules for design, subs..
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Warranty Terms 2 years workmanship
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