Solar Wave Energy installed a solar pool heating system at our home in Mississauga in the summer of 2014. We were satisfied with the installation of the system, the after-installation service offered by this company is very poor. First of all, while the system is fairly straight-forward, they provide nothing in the way of instructions for on-going use/maintenance/open/close of the system as a whole. Secondly, good luck getting a timely service response. This summer, after opening the pool, I noticed a leak in the system. I placed service call by email. Solar Wave responded stating that they would put our request "on the service call list". That was almost a month ago and we haven't heard back from them. This company clearly does not appreciate the importance of maintaining an ongoing, positive relationship with their clients.
- Approximate cost of services:
- $4,500.00