DINO'S MOVERS

Moving & Storage
38 Torlake cres Toronto ON M8Z 1B3
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71%

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Reviews by rating (past 12 months)

Reviews for DINO'S MOVERS

Average customer rating:
9 10 (20 reviews)

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JJ in Toronto
JJ in Toronto
6 reviews Toronto, ON
10/10

Movers

The good folks at Dino's did a great job on my last move 7 years ago, so I called them again when I needed movers this week. Manny and his crew were really conscientious about wrapping furniture in blankets and protecting the floors, and treated all of our things with great care. They showed up on time, did the job in the short order, and charged exactly what was on the quote - no extras, hidden fees, or surcharges. An on top of everything, they're just good guys to have around. Moving days are stressful enough, so it makes a huge difference to have help from a friendly crew that goes above and beyond. Nice to see the service from Dino's Movers hasn't changed in 7 years! Thanks guys!

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Kelly from Oakville
Kelly from Oakville
1 review Oakville, ON
10/10

Good Moving Company

I moved 3 times within the last 3 years with this company, I was extremely satisfied with the service the first time and didn’t hesitate to use their service since then. Every time I called to book my move Isabel has been understanding and accommodating. All 3 times the movers have treaded my belongings with care and respect. I would recommended Dino's Movers without hesitation.

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Nicole from Toronto
Nicole from Toronto
1 review Toronto, ON
2/10

Home Moving

We were very disappointed in our experience with Dinos but were not going to write online about it but then received a request from the company to rate they so thought- why not!

Our issues were as follows:
-The movers arrived late (we had the elevators booked between specific times and this was an issue, we had already moved down 75% of our stuff by the time they showed up as a result and I was pregnant at the time which is why we hired them in the first place.)
-When they did arrive they did not seem that interested in working quickly. We did more in two hours than they did over several. Perhaps this is because they are paid by the hour. Our move time was DOUBLE of that quoted. I asked them several times if there was anything I could do to help the process. They seemed to be constantly taking breaks and just sitting on the truck.
-The movers were not respectful. They swore, smoked and spat.
-during the move time from locations they went for lunch. They did not tell us they were doing this (it would have been fine of course- but when the truck just doesn't show up for over an hour with no explanation when we all left at the same time you start to wonder).
-at the new location they asked if we wanted boxes moved upstairs in the house as they explained it would take too long. Again, I was pregnant and this is why we hired movers in the first place. We had all our boxes labelled.
-Most distressing, they shattered the glass on the one piece of furniture I explained was a family heirloom. I understand mistakes can happen, but I had talked to them at length about how fragile it was and asked how we could best move it etc. They did not appear to be particularly careful and when it did break just commented that that's what happens with glass and old things etc. As I mentioned, mistakes can happen, but there was no remorse shown with regard to this damage.

The cost was way above what was quoted due to all of this and many of our other items had damage as well.

It was a terrible moving experience and I could not recommend Dino's to anyone. We had chosen them based on reviews and were sorely disappointed. I feel we are reasonable when it comes to moving but all of these things combined is more than I find acceptable.

I will add based on the response below that we did express our dissapointment to the lead mover on the day of the move and were told it would be conveyed back. At the end of it we did not persue it further because we just wanted our experience with them to be over with and did not see a resolution based on the attitudes of the movers. This is why we were quite surprised to receive an invite to rate them months later from their company in our email. Clearly our dissapointment was not conveyed to the company as it was said it would be by the lead mover. I will also add as I reflect back on the experience that the movers commented to us how none of our stuff was too valuable. Fair enough, we don't own high end furniture but it was a comment and attitude we did not need to hear.

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Company Response

As we cannot verify your concerns because we can’t find your work order (please provide move date). We will attempt to evaluate the concerns as you stated:

1. Placing boxes upstairs: It’s obvious that the movers were trying to complete your move as fast as they could. I don’t quite understand what the movers did wrong, if you need distribution of your boxes then this will take longer than if you place them in the first floor.

2. Movers arrived late: Any one that lives in Toronto understands that ½ hour commute can turn into 1 ½ hour. For this reason Dino’s Movers will only provide the estimate time of arrival on morning jobs as state in our confirmation when booking move. For afternoon jobs we advise every customer at time of booking that we cannot offer an estimate time because truck in most cases is coming from another job.

3. Move time was DOUBLE of that quoted: Dino’s Movers is one of a few moving companies in Toronto that inquires inventory list and the needs of each customer before providing estimates. If we provided estimate to move 25pcs and when we arrive at location there’s 75pccs to move, this will take more time. I would ask that Nicole check the inventory that estimate was provided for and the final total of goods moved.

4. Went for lunch: Nicole can appreciate that we don’t charge for lunch and we do recommend that crew stops for lunch.

5. Breaks: As any job crew is allowed to take breaks, Nicole you make it sound that crew was always on break. This is not true of our crews, our drivers are required to complete a driver’s log of times which provides a good idea of our crew’s activities.

6. Swore, smoked and spat: I don’t think that any one should be surprise that movers as construction workers, landscaping, hockey players and most of us have done one or two of these things.

7. Damages: If you felt that you were entitled to claim any damage according to the conditions of our Bill of Landing and to the extent of liability you purchase, the process for this to complete a claims form.

8. The idea that our crew didn’t respect your goods is not possible, if we are moving a dresser that’s worth $1000.00 or $100.00 the process is the same we wrap the dresser with moving blanket and secured with tape. We never claim that putting moving blanket will be appropriate protection, it’s your responsibly to make sure that your goods are properly packed to be handled and transported. Dino’s Movers provides crating and special packaging for items that are fragile.

Sue from Mississauga
Sue from Mississauga
1 review Toronto, ON
10/10

Moving

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I highly recommend Dino's Movers. They moved me during a very stressful period in my life ... I was moving from my place of residence of twenty years into a new place. They meticulously wrapped all of my furniture before placing it in the truck and were masters of loading up the truck so that my antiques and breakables arrived at the new place in perfect condition. The two moving men were so friendly and professional ... even taking the time to pet my dog and two cats who were confused with all of the activity. A few days later, I received a call from the company asking me how the move went ... was I satisfied, etc. Excellent customer care. Dino's Movers in one word? Awesome!

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Company Response

Thank you for your review, we hope to maintain the level of service that you experience to all our customers.

Martin  (Mississauga)
Martin (Mississauga)
15 reviews Mississauga, ON
10/10

Moving

This review is actually worth 30 stars! Because I decided to hire Dino's for all 3 moves I needed to do over the past year. I hired Dinos 10 years ago - and when I needed a mover again now, I called them first. Mani and his crew were 10+, every single time, I highly recommend them based on my 3 family moves in 2013 with Dinos! On time, no damage, cost as agreed, great service and packing effort. A+

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Company Response

We at Dino's Movers thank you for your positive words of our service, we hope to keep providing the same level of service to you and your family in the future.

Anne
Anne
2 reviews Mississauga, ON
10/10

House Move

I never thought that one of the best customer service experiences of my life would be with movers. I was absolutely THRILLED with the service Dino's provided - I have used them twice and they've gone above and beyond the call of duty. They were on time, handled my furniture with great care and worked hard and efficiently. Best of all, they maintained an extremely positive and upbeat attitude during a big move. Anyone who's moved knows what a stressful experience it can be - it significantly helped to have the positive energy of our 3 movers. Now here's where they really impressed me - at the very end of our move, we had to drop some large items off at a storage unit I had rented. It was 11pm, and the password to get into the storage facility did not work, and there was no one to call. Dino's people kindly offered to take the items to their warehouse, store them until I sorted out the storage issues, then re-deliver them. They did all this perfectly, and charged me next to nothing for the additional service. I would highly recommend Dino's to anyone planning a move.

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Company Response

Thank you for this wonderful review, your review encourage us at Dino's Movers to keep doing better, thank you for taking the time to express your experience with Dino's Movers.

Sarah Green Snider from Etobicoke
Sarah Green Snider from Etobicoke
1 review Etobicoke, ON
10/10

Moving services

We had an incredibly good moving experiences with Dinos. I would recommend them to family and friends and even strangers. They were kind, professional, quick, and we had no hiccups whatsoever. I will use them every time we move. They moved our stuff from North York to Etobicoke within a morning and were a real pleasure to work with.

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Laurie from Etobicoke
Laurie from Etobicoke
1 review Etobicoke, ON
10/10

Toronto Movers

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

It was easy to choose Dino's after reading so many positive reviews about them online! They showed up on time, were upfront, honest & worked very hard. We had a short notice move Easter weekend and the team that Dino's movers sent relocated my family happily & hassle free in time for the Easter Bunny to make his delivery to our children! I can't Thank them enough or say enough to express what a great decision it was to hire Dino's movers. Would strongly recommend this company and would for sure use them again!

1 of 1 people found this review helpful.
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George from Mississauga
George from Mississauga
1 review Mississauga, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I would like to say thanks to the friendly, expert crew from Dino’s who handled my move. They provide a very thorough service from the initial contact until the last box was dropped off. They showed up on time and came with complimentary wardrobe boxes, wrapped all furniture items in blankets and handled everything with care in a quick and professional manner. I have already recommended them to friends, and I recommend them to anyone who is looking for a mover. I will use them again!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about DINO'S MOVERS

To all our customers for the past 25 years, Dino’s Movers would like to express our gratitude for your business and support. Local Moving Services: Dino’s Movers provides the same level of care on local moving in Toronto as if moving long distance. We prepare and blanket your furniture to ...
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