We used Andy for two houses. Amazing work and decent price. However this time we tried to use him things were different. He was inflexible on building over sized shutters (which we found another company that did no problem), he didn't have basic stock of shutter wood frames, only 1 to choose from, and if you want the pull cord on the back of the shutters (hidden) its a 30% cost increase (which other companies don't charge for this option). We gave him our deposit and a few weeks later we decided to back out and he promised to refund the deposit. We tried contacting him daily but he barely or never responded to get the funds returned. We finally got our deposit back after a month of waiting with no responses. Not a fun experience. He doesn't seem to put customer service 1st. Not recommended.