EarthHeat Mechanical

Heating & Air Conditioning
380 Lake Rd, Unit #7 ON
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HomeStars  >  Heating & Air Conditioning in Napanee  >  EarthHeat Mechanical  >  Installation of Geo Thermal System
TAG
TAG
7 reviews Whitby, ON

First Review

2/10

Installation of Geo Thermal System

We purchased the system last March and the sales man was real nice and knowledgeable up front but very pushy for the money and signed documents which turned me off of him for sure.

The Drilling company was a great bunch of guys and the staff installing was mostly owners sons but all were very polite and helpful even to this day. They made the experience and continue to make us happy in their on going efforts to make a system work for our needs.

We have had issues with the system due to pipes used exploding and another leaking and we certainly commend the owners sons Logan and his brother for their professionalism and assistance every time we get them to come out however, there is the feeling that we are bothering them and the dislike that this is costing them money in repair is certainly apparant in some comments made.

The company does have a few things about them that I dislike of which one would be there is no emergency services or a line to reach anyone after hours so the exploding pipes better contain themselves to regular working hours but generally as I am told they do not happen so i cross my fingers but am stressed because the system has already popped lines now twice that "everyone elses homes have, can't understand why ours is popping" While we feel for their loss financially we also feel the lack of concern is there for our losses in time and fear of property damage were we not here the next time.

When it is working the system is heating our home nicely and the pool as well as the domestic hot water are also being heated with issues mainly in the pool heating. We think that even though the system was purchased with the intent to heat the pool...it is probably a bit more than it can do so we are going to have to lose the pool in the winter despite our efforts to keep it and the money spent...maybe just a month or so wont be so bad but was not what we were hoping for in the system for sure.

On the upside...the crew are always happy to help and very knowledgeable, we have just overused our warranty in one year I guess.

Most recently: Furnace popped pipe again on Saturday 21...had to convert all to copper this time...told that pool leaking was a simple fix not related to the furnace (we intended to pay extra for) so they were to fix it too...fixed but it still leaks...have not heard of them since...pool still not running all week.

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Previous versions of this review:

TAG
TAG
7 reviews Whitby, ON

First Review

8/10

Installation of Geo Thermal System

We purchased the system last March and the sales man was real nice and knowledgeable up front but very pushy for the money and signed documents which turned me off of him for sure.

The Drilling company was a great bunch of guys and the staff installing was mostly owners sons but all were very polite and helpful even to this day. They made the experience and continue to make us happy in their on going efforts to make a system work for our needs.

We have had issues with the system due to pipes used exploding and another leaking and we certainly commend the owners sons Logan and his brother for their professionalism and assistance every time.

The receptionist is a very nice lady as well.

The company does have a few things about them that I dislike of which one would be there is no emergency services or a line to reach anyone after hours so the exploding pipes better contain themselves to regular working hours but generally as I am told they do not happen so i cross my fingers.

The system is heating our home nicely and the pool as well as the domestic hot water are also being heated with issues mainly in the pool heating. We think that even though the system was purchased with the intent to heat the pool...it is probably a bit more than it can do so we are going to have to lose the pool in the winter despite our efforts to keep it and the money spent...maybe just a month or so wont be so bad but was not what we were hoping for in the system for sure.

On the upside...the crew are always happy to help and very knowledgeable so I would not disuade anyone for hiring them as our system is not one they install everywhere.

best to all at EarthHeat.

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