I own a house in Hamilton which is rented out to a family. Their daughter had a bath an water went through the light fixture in the kitchen below. I figured it was probably a problem with the overflow drain and I called this company as I'd seen their trucks around and figured they'd be reliable. I called and spoke to a woman on a Thursday and she told me they wouldn't be able to get to the house before the following Tuesday? This seemed like a long wait but it wasn't an emergency so i agreed to that. I called Tuesday to confirm they were coming and was told the appointment would be for the next day. I arranged for the tenant to be home and she waited without a call or update, as did I. I called them and was told they couldn't make it out until the next day now. This was a full week after I called. The next day Robert came but the water was shut off so he couldn't actually do the work anyway but told me the total cost for the repair (if it was the overflow) would be in the neighborhood of $1000!!!! It would be 175 bucks just to cut a hole in the drywall behind the drain to look at it. I could go on but suffice it to say I found a licensed plumber who charges less than 25% of this company's prices and was available to do the work the next day.