Alert Air Systems

Heating & Air Conditioning
1028 Avenue Rd Toronto ON M5N
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28%

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Reviews by rating (past 12 months)

Reviews for Alert Air Systems

Average customer rating:
2.3 10 (4 reviews)

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David Ma from Old Toronto
David Ma from Old Toronto
8 reviews Old Toronto, ON
1/10

Installation of Heat Pump

I had a Nest thermostat in our condo unit that we rent out that had been working for years just fine. Got Alert to come in to service the existing heat pump (as it had stopped producing heat). I get a call from the tenant indicating that they will need to install a new thermostat (which I will need to pay for) because it had been improperly installed and coincidentally broke while they were servicing the heat pump. I found this a rather curious coincidence seeing as how it had worked fine for years.

More recently I had them replace the same heat pump. Not sure why I ended up choosing them - must be getting forgetful in my old age. As far as I can tell the replacement went OK. They sent an invoice shortly afterwards. Before the job started I had specifically asked them to ensure that the wiring was compatible with a Nest and to provide a wiring diagram and they said it was not a problem. When the invoice came, I asked about the wiring and the diagram and indicated I'd be happy to pay as soon as that was confirmed. Their accounting clerk copies Denny and asks him to respond. Nothing. So I wait. And wait. And wait. About 4 months later, I suddenly get a barrage of threatening e-mails demanding payment and tacking on 4 months of interest. I reply to each of them, again reiterating that I had been awaiting confirmation of the wiring and the wiring diagram and enclosing copies of the prior e-mails. Each time, they disregard my response and send yet another e-mail demanding immediate payment, or they'll tack on additional interest and service charges, and threatening to send it to "collections".

In other words, the folks got really upset because they didn't bother to respond to a simple e-mail to confirm whether or not the work that had been promised to be done was in fact done, and then forgot about it four months. Rather sloppy and unprofessional, in my opinion.

The heat pump seems to work though, so there's that.

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FS in Scarborough
FS in Scarborough
1 review Toronto, ON
8/10

Installation of Gas Line and fix the furnace

I had Alert Air install a gas line for me for my new gas stove. Everything done successfully and also installed the stove for me. I have also had them fix my furnace when the burners were rusted over and CO fumes were in the house (fire department had shut down he furnace). They came right away, reviewed the problem, ordered the parts and installed them without issue.

I have always had good service from Alert Air......Denny was very helpful.

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GC in Toronto
GC in Toronto
2 reviews Toronto, ON
0/10

HVAC Instal

Very similar experience to the other review. Job was 1/2 complete as soon as Denny got 80% payment, was unwilling to come back to the job site. Simply said take it or leave it. Very frustrating.

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jane from Etobicoke
jane from Etobicoke
2 reviews Etobicoke, ON
0/10

New Duct work

I hired this Alert Air to complete new duct work in my house. Denny, who i believe is the owner, was unable to have his team of recent grad students complete the job, which they left incomplete after 2 months of work and after i had paid over 80% of the total price.
I had 6 other companies look at the work Alert Air completed including a city inspector. All were astonished at the poor quality of work and that they left the job incomplete, took my money and left my family without heat

In the end, I hired a company that re-did the job in 3 days, followed my city approved design and charged me less than I had paid Alert Air Systems.

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