I called Tender Shoots in Barrie ON and spoke with Neil Campbell the "Director of customer service" (what a joke) they showed up and answered all my calls and emails and acted very friendly (part of the con) until they received my full payment. Then nothing... I've been calling and emailing them regarding overcharging my Visa for over 2 weeks. No response to email or voice mail. No one answers the phone. This company has no customer service. It's a take the money and run operation BEWARE THIS COMPANY IS A FRAUD!