Contract signed 05/14 for immediate start to fill in pool.
extension granted & owner agreed to refund money if unable to start work by 08/06/14
contract was signed in May 2014 for pool fill in. Gave the contractor a $1,000 cash deposit.
almost immediately excuses started about why he was unable to start work. Minimal contact with Surecut but did indicate was going away in July for 2 weeks and needed work done before i left.
Surecut continued to ignore my calls, voice mail was almost always full but when i was able to get through my messages were not returned.
Had someone else attempting to contact them on my behalf. I am disabled (paraplegic) and she helps out in situations like these.
she was also unable to reach the company by phone , once again messages unreturned, contact via their website unanswered etc. She was finally able to reach them via text.
They cited equipment problems as reason for not being able to start the job. She gave them some more extensions and after many excuses got them to agree to either show up and start the work on August 6th until completion or show up with my cash deposit as a refund.
Michael agreed but did not show up, said had more equipment problems and is now once again ignoring all contact attempts.
As mentioned i am a paraplegic and have an interior elevator in my home that needs to be replaced. Workmans Compensation is completing this work but have indicated they are unable to begin until the pool work is completed due to access issues. Surecut has been made aware of this.
The company is now refusing to return my deposit all together. I contacted the Better Business Bureau as well and they contacted the company on my behalf. The company is still refusing to return the deposit despite the fact that they agreed both verbally and in writing to return the deposit if they failed to show up to start the job.
I have all of the text messages where Michael from Sure Cut has agreed to start work (3 months after they were originally supposed to start ) where he agrees to return the deposit if anyone would like to see them.