Sears Carpet & Upholstery Cleaning

Carpet & Rug Cleaning & Repairing
Oakville ON
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HomeStars  >  Carpet & Rug Cleaning & Repairing in Oakville  >  Sears Carpet & Upholstery Cleaning
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48%

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Reviews by rating (past 12 months)

Reviews for Sears Carpet & Upholstery Cleaning

Average customer rating:
7.3 10 (3 reviews)

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Diane Rowe in East york
Diane Rowe in East york
3 reviews EAST YORK, ON
2/10

carpet cleaning deodorizing

I took in a feral kitten who liked to mark her territory by peeing on the hall carpet. I manged to stop her from doing this but have never been able to get rid of the odour. I've used many pet store products and then found a positive review of Sears Carpet Cleaning and Deodorizing. I called Sears, they said they would charge me $69.00. When the technician came he noticed the odour and said it would be $40 extra for deodorizing. I should have been made aware that I would have had to pay extra when I booked. I had taken the day off work didn't have much choice but to to go ahead.
The technician walked around squirting a deodorizer - sanitizer on the carpet then cleaned it. The odour wasn't noticable for a day and then became as bad as before.
I called Sears to complain and they sent the technician back. I told them that that was just wasting his time and mine but they insisted. The technician sprayed the carpet again and then after inspecting the carpet with a black light agreed that the only solution was to remove the carpet.
Sears offered me a 10% refund. I feel that this is unreasonable. The technician should have inspected the carpet with a black light at the beginning and said that there was nothing he could do. I had explained the problem to him and even showed him the cat (who looked guilty!!).
If they had just refunded the cost of deodorizing , (which actually looked like a joke to me) I would have accepted it.
Anyway I am in the process of ripping out the carpet. The cat is looking unhappy as the area she has to sit on is getting smaller and smaller.

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Flo from Ancaster
Flo from Ancaster
6 reviews Ancaster, ON
10/10

Cleaning of rugs and couches

Great to do business with, very professional and knowledgable. Did a great job with cleaning some pet stained areas, that I thought would ever get cleaned. Would highly recommend. Very pleased.

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Karl Meister from Etobicoke
Karl Meister from Etobicoke
3 reviews Etobicoke, ON

First Review

10/10

Carpet Cleaning

We're moving into a new house and needed the carpets cleaned and deodorized. Got a deal from Sears in Oakville which was OK but not great. The serviceman arrived on time and offered to do an additional room that wasn't covered for an extra $20 which was great. All in all very happy with them.

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