The guys that came out were amazing. Kind, friendly and clearly knew what they were doing. However, be very aware of what you are paying for. The person on the phone told me that I would also be receiving a disinfectant throughout my vents as part of the cost, only to find out it would be an extra 119.00. I felt like I was mislead and that she needed to be clearer in exactly what the cost included. Beware that the price quoted can be doubled within 5 minutes of them entering the home.
- Approximate cost of services:
- $361.00
- Company Response
We are very pleased to hear how happy are were with the technicians who came to you home for the cleaning. Please accept our apologies for the miscommunication about the disinfectant. It is never included in the cost of the cleaning and is always a separate item which would have been indicated in your booking notification email as well during your confirmation call. If you feel that the representative indicated that the disinfectant was included in your estimate, please contact us directly so we can address your concerns. All of our calls are recorded for quality assurance and we would like to know where the miscommunication occurred so we can make sure this doesn't happen in the future.
Thank you very much.