After several years here, getting to know every nook and cranny, its clear to see Hayhoe was maximizing their margin on many things. I think the biggest issue is they dont inspect the work of their subtrades. Sure most things fall out of tarion, meets minimum, etc etc but when you are shopping they tell you they use the standards of their model homes. I was a second time customer, because the first house was great, and I came in with a much bigger custom home budget and didnt push them on price and they took advantage of both of those things. They send a service manager who convinces you its all in your head. Looking back, they knew exactly what they were doing. Dont waste your hard earned money, spend a bit more and use a contractor that really wants to help you love your home.