Was given a truck with a broken radio, a faulty gas gauge and making a strange noise when traveling, not a big deal, but....
The sales rep. (sue), fudged where the gas gauge line was on the rental slip, and said some questionable things that made us think we might get burned on the gas thing, so we decided to fill'er up as soon as we pulled out of the lot ($28.01). We then used the truck to move, and filled it up again just before returning it ($7.50 for 40 km used).
We presented both receipts expecting to be reimbursed for the $28.00. Instead we got a lot of grief, attitude, excuses and non action. They used their obscure, unfair policies to keep our $28.00. At least until now - we're still trying to get our money back out of principal. We were also kept in the dark about the after hours drop-off possibility, and procedure. It seems like they are only looking after themselves at that location.
- Approximate cost of services:
- $100.00