Leak source not accurately found as promissed
I was told that the they would find where the leak is within an inch up to a foot.
They came and marked the ground and then my plumber had to keep digging up to 2 meters to find the leak, this costed me more than it normally would. Canada Leak Detection did nothing to help me and when I told them about this, they took zero responsibility and still charged me full price. Would not recommend.
- Approximate cost of services:
- $395.50
- Company Response
Thank you for your time in sharing your feedback. The business owner and I, the manager are well aware of this isolated incident. A large leak noise was detected in a pipe under a basement wall and could be heard bubbling on both sides of the wall. The leak was explained in detail verbally. The basement had a finished room on one side and an unfinished room on the other. Our technician suggested to start repairs on the unfinished side of the basement first to avoid excavating on the finished side unless you absolutely have to but he did warn you it may turn out being two holes on either side. You emailed us pictures of both holes on each side of the wall demanding a full refund claiming that we missed the leak by several meters. There was a lot of water in each hole from wash out underground which would explain why we heard it bubbling on both sides of the wall when we detected it. We politely re-explained how you were already warned this may happen and you seemed to understand his points of view before he left. The leak could have been anywhere on the 40-50ft length of pipe. Unfortunately, after reviewing your case, we did not feel a refund was merrited and did not honor your request. You took to the internet as you said you would. If the wall wasn't in the way, we would have told you to dig right in the middle so you could access both sides.