After consulting with Adam at Warm Home and being told that there would "probably be no charge" because they couldn't blow insulation into my walls, I received a surprise phone call saying I would be charged anyway on top of what I had already paid in full for another job on the property. Apparently, they did get "some" insulation into one wall, yet this new invoice does not indicate how much.
Furthermore, I received a rude email from another Warm Home employee saying that the cost of using the far-infrared scanner to assess how much insulation was actually in the one wall was worth far more than what I was paying so they weren't going to bother with the assessment.
Would definitely not hire them again and would certainly not recommend them! I got some major attitude from the receptionist as well when I asked for references before I even booked the job and that should have been my hint to go elsewhere right there. I will pay more attention to the warning signs next time!