A.K.A. Ottawa Fiberglass Pools, OttawaSwimmingPools.com, 1550917 Ontario Inc., OPL or any other company managed under the name of Ryan Plunkett.
The project was never completed, incorrect equipment installed, incorrect water circulation, failure to ensure all components worked correctly and after becoming frustrated with the original company to fix the automation system and get the heater working... Below are the issues identified from another professional pool service company which we needed to hire to correct the situation to which we would never have known how serious it was:
"The automation system that was installed at your home is a Pentair IC10+3D, which is designed for two separate bodies of water, with their own equipment. This controller is designed for scenarios where you would have a separate pool and spa, each with their own pump, filter, heater, and sanitation system.
Your setup is a combined pool/spa combo, that shares the pump, filter, heater, and sanitation system, and as such, the proper controller would be the IntelliTouch IC9+3.
Changing this controller will then allow proper operation of your system, to operate both the spa and pool from one
set of equipment.
It was discovered that the water flow when in pool mode passes through the filter and sanitation system, but not through your heater. When in spa mode, the automatic valve above your pump switches flow away from your filter and sanitation system, and routes the water directly through the heater, and out to the spa. This poses a few problems. The first issue is that water should not be passed through any heater without flowing through a filter first. Having the water flow this way can result in debris from the pool (pollen, insects, blades of grass, hair, etc.) becoming clogged inside of the heater. This can damage the heater, and potentially void your warranty. The second issue is that when the system is in spa mode, and you are using your spa, you no longer have any filtration, nor do you have any sanitizer being produced, as the water flow has been taken away from both items. A person sitting in a spa at 102 degrees for 20 minutes can lose upwards of 1 pint of sweat. There is a greater need for filtration and sanitation the water at this time, than when circulating for pool use. The third issue is when you switch back from spa mode to pool mode, flow is completely removed from your heater. If the heater was on and in a heating cycle when this were to occur, there is a very high probability of damage occurring to both the heater and to the plumbing attached to it. Pool heaters take a few minutes to cool down when initially turned off, much like the electric element on a stove.
Water flow should be maintained through the unit for at least 5 minutes after ending a heat cycle, to prevent damage from occurring. Most automation systems have this feature built in, called a "heater cool down cycle", that will keep the pump running after heat is turned off.
The flow through your equipment should be routed so as to go through the pump, filter, heater, salt cell, and then through a series of automatic valves, which will allow the water to be directed to either the pool or spa, depending on the system settings or commands from your wireless controller. In order to
achieve this, the current plumbing would have to be completely removed from the equipment, and new lines run, in the proper sequence.
Further inspection of your automation controller revealed another deficiency. When variable speed
pumps and gas heaters are connected to automation, they are supposed to be direct-wired (power goes
from the breaker directly to the equipment), along with a communication cable to each device. This
communication wire is what turns the devices on and off at the appropriate intervals, based on the settings of the system, and input from your wireless remote. When your system was installed, the electrical was routed through the relays in the automation system, which are only needed when using a
standard, single speed pool pump. Gas heaters should never be routed through these relays, especially when the heater is a forced vent model, as the relay can turn off the power to the cooling fan inside of the heater, before the cool down cycle is complete.
Once the wiring is properly routed, and the plumbing flow corrected, we can then program the correct automation system to operate your pool and spa."
Other issues were which I won't expand was the installation of the shed, patio deck and the stone BBQ cooking island.