Prestige Duct Cleaning

Duct Cleaning
Whitby ON L1N 2C4
Write a Review
Write a Review


HomeStars
Duct Cleaning
Prestige Duct Cleaning
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

93%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Prestige Duct Cleaning

Average customer rating:
9.5 10 (90 reviews)

Sort by

Maria Borzon from Ajax
Maria Borzon from Ajax
1 review Ajax, ON
10/10

Duct Cleaning

Strongly recommended
I was very pleased with this company.
They where punctual Professional, fast, kept everything clean. Nice manner good job.
Will hire them again in the future
Thank you
Maria

Approximate cost of services:
$250.00
Was this review helpful?
Company Response

Thank you so much for your wonderful review of our company and our service, Maria!
We appreciate your comments and look forward to serving you again!
Kind Regards,
Nancy Carter

Kim Walsh from Grafton
Kim Walsh from Grafton
1 review Cobourg, ON
10/10

Duct Cleaning

Very pleased with the service. The office person kept me informed of approximate time the technicians would arrive. The technicians were very friendly, knowledgeable and efficient. I compared the cost of what I paid with another local company and Prestige was by far the best deal! Thanks to all!!

Approximate cost of services:
$250.00
Was this review helpful?
Dorothy from Port Hope
Dorothy from Port Hope
1 review Port Hope, ON
8/10

Duct cleaning

We returned home from vacation to find the decomposing odour of an animal coming from our ducts. Prestige advanced our service by two days and used a camera to find a dead squirrel on our furnace heating coils. The service men wore booties and used corner protectors on our walls for their hoses. They were professional and quick. 2nd time using this company.

Approximate cost of services:
$620.00
Was this review helpful?
Company Response

Thanks very much for choosing our company again for the 2nd time Dorothy! We are pleased that we were able to move your service up and assist you right away with the odour coming from the ducts. Having several service vehicles allows us to respond quickly to the more urgent situations such as yours and we were happy we could help!
Nancy Carter

Louise from Richmond Hill
Louise from Richmond Hill
1 review Richmond Hill, ON
10/10

Duct cleaning, duct disinfectant, cleaned dryer vent/exhaust

Totally satisfied with whole process. Puncuality, proffessional and curtious (office and tech'n), excellent job done in timely manor, competitve price, care of personal property. Yes will recommend and use this Co.again.Daisuke and Lake did a great job.

Approximate cost of services:
$262.00
Was this review helpful?
Company Response

We are very pleased to hear that you are so happy with our services, Louise! Thank you for taking the time to express your opinion about our company, we look forward to serving you again in the future!
Sincerely,
Nancy Carter

Judson from Markham
Judson from Markham
1 review Markham, ON
10/10

clean dryer vent

I found this company on line. They gave a quote on line and confirmed it with a telephone follow up. It was a small job, only took half and hour. They were professional, and I would hire them again, perhaps to clean all the duct work when the time comes. If I had one complaint it would be that it was a bit expensive for what was done, however, you do get what you pay for.

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Thanks for choosing our company Judson! We are pleased to hear that you were happy with our service! Its certainly less expensive to have your dryer vent cleaned when we do the duct work in your home and ideally we like to do both at the same time. We want to make it as cost effective for you as possible but of course we also need to have a minimum charge to send our truck and two professional technicians to your home. We look forward to providing our services to you again in the future!
Nancy Carter

Ashleigh from Whitby
Ashleigh from Whitby
1 review Whitby, ON
8/10

cleaning duct work

A flyer came in the mail advertising a special price. We called and they came by. The two men draped all the furniture before starting the cleaning job. They also cleaned the furnace.

Approximate cost of services:
$99.00
Was this review helpful?
Company Response

Thanks so much for your review of our work Ashleigh, we appreciate you business and glad to hear you were happy!
Thanks again we look forward to hearing from you in the future.
Nancy Carter

Harvey
Harvey
2 reviews L1 T4 G9, ON
8/10

cleaning ducts

We received a flyer advertising a special on cleaning duct work. We had just bought the house and it was empty. They sent 2 men to come clean and it took just under 2 hours. We are satisfied with the work.

Approximate cost of services:
$150.00
Was this review helpful?
Company Response

Thank you for choosing our company, Harvey. We are pleased and proud to supply you with the best indoor air quality available for your home. All the best and congratulations on your new home!
Regards,
Nancy Carter

Jan from Oshawa
Jan from Oshawa
1 review Oshawa, ON
6/10

Air Duct Cleaning

I chose this company because I saw in Youtube that it received an award for Top Duct Cleaning and it also advertised $99 for 10 ducts cleaned. The technicians who performed the air duct cleaning were friendly and answered my questions. Total charges reached $320.68 which I believe is too much [$99 for 10 ducts and $12 for every additional duct, $39 for the A/C, $59 for the Benefect disinfectant, waste handling for $14.79 and taxes]. I did not expect that the job would total to $320+. The technicians however gave me a free new filter good for 2 months use since my old one needed to be replaced. When the technicians were putting away their tools, I inspected the wall vents since they did not return the covers. One wall vent was not cleaned, so I cleaned the visible and accessible part myself. The technician told me the A/C was working so I checked the floor registers close to me [about 3 of them] and noticed mildly cold air coming out. Then technician showed me how to turn off the A/C on the wall thermostat. After almost a month when the season became warm, I turned on the A/C again and noticed the same mildly cold air at the start but slowing down and not getting cold after more than 15 minutes. I checked the compressor and found out that it was not running. I believe that the technician run the A/C without turning on the compressor because I'm sure nobody from my family touched the compressor. Then I checked all the floor registers and found one with almost no air coming out. When I went to see the ducting, there was air leaking on joint which needed fixing and duct tape.

Recommendations to customers: 1. Run the A/C for at least 30 minutes with the duct cleaning company to detect any possible problems; 2. Check all floor register and other vents and make sure that they are all clean and working; 3. Make sure the technicians return the covers of the wall vents and walk through with the technicians to inspect all floor registers and wall vents. The charge of $59 for the Benefect was just too high.

Review has 1 previous version
Approximate cost of services:
$320.00
Was this review helpful?
Company Response

Hi Jan
I'm sorry to hear that your experience with our company wasn't entirely positive. Since we have won the Top Choice Award for the past five years, it is concerning to us when we hear that a client feels that they have not received the best possible service.
From what you've said, it seems that the technicians failed to complete a thorough post inspection of their work which is an integral part of our protocol to insure that nothing is missed and that the system is in proper working order. I will be sure to reiterate the importance of a full post inspection each and every time to our technicians.
I appreciate your suggestions to other homeowners and I am sure many will find them helpful.
As far as the price for your service is concerned, we believe that we offer excellent value for the services and products we provide. Our pricing is extremely competitive for a company that follows NADCA cleaning standards, maintains proper insurance and WS&IB coverage, pays taxes and is environmentally responsible. When additional, optional service are purchased beyond the duct and furnace cleaning itself, the price will increase. It's been our experience that companies who offer a much lower price for sanitizing (or offer it for free) cut corners in other ways by not sanitizing the entire system, supplying a product that is simply a masking agent or by diluting the product so much that it is ineffective.
At Prestige, every home gets a follow up quality check within two days of the completion of the service so that if there are any concerns, they can be addressed right away. Since the issue with the A/C compressor wasn't noticed until much later, I extend an invitation for you to contact me directly to see what we can do to earn your business in the future. We sincerely appreciate your feedback as we strive to continually improve our service.
Kind Regards,
Nancy Carter
Marketing & Corporate Standards
nancy@prestigecleaning.ca

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Prestige Duct Cleaning

Ensure the cleanest, safest indoor environment for your family, pets or business with award winning professional duct and furnace cleaning by Prestige Duct Cleaning. Family owned and operated, we service the GTA and South Eastern Ontario and are the sister division to Prestige Carpet Cleaning. Along with our affiliate company NationWide Home Services, we make up Canada's largest and most trusted provider of duct and furnace cleaning, carpet cleaning, furniture cleaning, and area rug cleaning services. Prestige Duct Cleaning specializes only in duct cleaning, furnace cleaning and services designed to improve the air quality in your home.

CATEGORIES
Duct Cleaning
PRODUCTS
Dust Eater Premium Lifetime Filters Permatron Lifetime Filters
SERVICES
Residential, Commercial and Industrial Air Duct Cleaning, Furnace Cleaning, A/C Coil Cleaning, Dryer Exhaust Cleaning, Central Vac Cleaning, Sanitization For a complete list of services visit us online at www.prestigeductcleaning.ca
STYLES
Your ducts and furnace will be cleaned with the SystemSafe
WEBSITE
http://www.prestigeductcleaning.ca
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
27
RETURN POLICY
100% Happiness Guarantee
PAYMENT METHOD
Debit/Visa/Mastercard/Cash
LICENSES
Air Systems Cleaning Specialists (NADCA)
MEMBERSHIPS
NADCA National Air Duct Cleaning Association Better Business Bureau
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Fall Protection Awareness, Mechanical Systems Hygiene Institute
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Happiness Guarantee, 60 Day Money Back on filters
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.