- Approximate cost of services:
- $250.00
- Company Response
Thank you so much for your wonderful review of our company and our service, Maria!
We appreciate your comments and look forward to serving you again!
Kind Regards,
Nancy Carter
Thank you so much for your wonderful review of our company and our service, Maria!
We appreciate your comments and look forward to serving you again!
Kind Regards,
Nancy Carter
Thanks very much for choosing our company again for the 2nd time Dorothy! We are pleased that we were able to move your service up and assist you right away with the odour coming from the ducts. Having several service vehicles allows us to respond quickly to the more urgent situations such as yours and we were happy we could help!
Nancy Carter
Duct cleaning, duct disinfectant, cleaned dryer vent/exhaust
We are very pleased to hear that you are so happy with our services, Louise! Thank you for taking the time to express your opinion about our company, we look forward to serving you again in the future!
Sincerely,
Nancy Carter
Thanks for choosing our company Judson! We are pleased to hear that you were happy with our service! Its certainly less expensive to have your dryer vent cleaned when we do the duct work in your home and ideally we like to do both at the same time. We want to make it as cost effective for you as possible but of course we also need to have a minimum charge to send our truck and two professional technicians to your home. We look forward to providing our services to you again in the future!
Nancy Carter
Thanks so much for your review of our work Ashleigh, we appreciate you business and glad to hear you were happy!
Thanks again we look forward to hearing from you in the future.
Nancy Carter
Thank you for choosing our company, Harvey. We are pleased and proud to supply you with the best indoor air quality available for your home. All the best and congratulations on your new home!
Regards,
Nancy Carter
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Hi Jan
I'm sorry to hear that your experience with our company wasn't entirely positive. Since we have won the Top Choice Award for the past five years, it is concerning to us when we hear that a client feels that they have not received the best possible service.
From what you've said, it seems that the technicians failed to complete a thorough post inspection of their work which is an integral part of our protocol to insure that nothing is missed and that the system is in proper working order. I will be sure to reiterate the importance of a full post inspection each and every time to our technicians.
I appreciate your suggestions to other homeowners and I am sure many will find them helpful.
As far as the price for your service is concerned, we believe that we offer excellent value for the services and products we provide. Our pricing is extremely competitive for a company that follows NADCA cleaning standards, maintains proper insurance and WS&IB coverage, pays taxes and is environmentally responsible. When additional, optional service are purchased beyond the duct and furnace cleaning itself, the price will increase. It's been our experience that companies who offer a much lower price for sanitizing (or offer it for free) cut corners in other ways by not sanitizing the entire system, supplying a product that is simply a masking agent or by diluting the product so much that it is ineffective.
At Prestige, every home gets a follow up quality check within two days of the completion of the service so that if there are any concerns, they can be addressed right away. Since the issue with the A/C compressor wasn't noticed until much later, I extend an invitation for you to contact me directly to see what we can do to earn your business in the future. We sincerely appreciate your feedback as we strive to continually improve our service.
Kind Regards,
Nancy Carter
Marketing & Corporate Standards
nancy@prestigecleaning.ca
Ensure the cleanest, safest indoor environment for your family, pets or business with award winning professional duct and furnace cleaning by Prestige Duct Cleaning. Family owned and operated, we service the GTA and South Eastern Ontario and are the sister division to Prestige Carpet Cleaning. Along with our affiliate company NationWide Home Services, we make up Canada's largest and most trusted provider of duct and furnace cleaning, carpet cleaning, furniture cleaning, and area rug cleaning services. Prestige Duct Cleaning specializes only in duct cleaning, furnace cleaning and services designed to improve the air quality in your home.