We hired Advantage Flooring to refinish our floors in July, 2019. The price was fair and they had good reviews online so we accepted a contract expecting everything to go smoothly. They provided us a quote about 10 days before we moved in and said the job could realistically be completed before we moved in. The job ended up being completed more than 3 weeks later leaving us without access to our living room or dinning room. The first few days before we moved in were lost due to scheduling issues on the contractor’s side.
Things got worse once I started dealing with the owner Jay. He would tell me that he had a crew coming in and give me a 3 hour window the night before, which was reasonable. They did not show up at least 3 times and many times they would show up very late and only do some of the work. The first guy who was sanding the floors actually quit mid job due to some issues with the owner. I spent so much time at working coordinating between the workers at my house and Jay who were never on the same page. My wife would leave the house every time work was supposed to be done with our baby to avoid fumes and sanding. Little progress had been made.
Finally we had a professional guy show up to our house towards the end of the job. He came on time and was very courteous. He was going to finish the sanding and apply 2 coats to the floor, with a final coat the next day. Unfortunately, as he even admitted, he had never used the type of coating for our floor (matte clear finish) and was unsure of how to apply it.
Honestly, if the floors looked good after all this, I would be able to get over the inconvenience of the whole experience. Unfortunately, it looks like it was done by amateurs. I don’t know if not enough product was applied or it was how it was applied, but you can see a glare in the light that shows it was not fully covered. The final results were very disappointing. The workers also scratched our freshly painted walls which I had to repaint and did not cover our vents before sanding.
We actually had an electrician come in our house and recommend a professional to redo our floors a week after they were done. My wife and I have completed most of the renovations for our fixer upper ourselves, surprisingly pretty successfully, without much past experience. I really regret spending $1,500 for this job as I feel I could have got better end results and saved myself this terrible experience.
Avoid Advantage Flooring at all costs.
- Company Response
We sincerely apologize for your experience with Advantage Flooring. At Advantage Flooring, we pride ourselves on satisfying all of our customers. If there is anything that we could do to improve your experience, please let us know.