Serviceman arrived on time and was there for about one hour. He successfully repaired the broken spring. My concern is that he then proceeded to diagnose a number of other problems which he said needed attention. The price of the parts included 10 rollers at $12 each and a capacitor at $65, a spring at $125 and a drum at $60. I'm guessing a fair price for the work actually needed would have been about $200 less.