The forced air gas furnace in my home is approximately 10 years old; however, it has not been professionally cleaned during the seven years that I have been at this location. Obviously, I have been aware of dust that emanates from the floor vents which has been most problematic during cold winter months. In preparation for the upcoming winter, as part of a home renovation routine, I decided to have the furnace and ducts properly cleaned. I decided to call Alberta Furnace Cleaning having taken some time to do research on the Internet regarding cleaners in the metropolitan Edmonton region. I chose this firm based upon their reputation and the many positive comments and reviews posted by homeowners. Communication with office staff was excellent and I appreciated receiving a clear estimate of the anticipated cost of the service as well as detailed information regarding scheduling the appointment.
I was impressed by the two technicians, Eric and Robbie, who arrived. In watching them work, it was obvious that this "team" was experienced and worked extremely well together. It was clear that they had developed a routine (involving division of labour) that allowed them to work quickly, efficiently and productively. Eric was responsible for the furnace room which included attending to the furnace itself as well as opening air plenums and ductwork leading up to the main floor. Robbie's responsibility was to identify all the floor ducts in the home and to clean each of them with high-pressure air. It was interesting to observe that Robbie had developed a systematic routine of cleaning of the air vents – beginning with those farthest from the entrance – ending with the last one closest to the exit. This minimized the amount of walking around and, more importantly, need to lift and drag air pressure hoses around the home. The pair's teamwork skill was well manifested during the last half of the cleaning session. Using hand signals, Eric set about to clean furnace and each of the ducts and air plenums in the furnace room while Robbie coordinated livery of air pressure watching for hand signals quickly communicated to him by Eric. Additionally, these two fellows were very personable and friendly. At the end of the cleaning session, Eric took time to explain everything that he had done in cleaning the furnace itself and offered helpful recommendations regarding what I could to minimize dust buildup between furnace cleanings. Overall, my expectations were more than met in contracting with this firm and I would not hesitate to strongly recommend them to others interested having a forced air furnace professionally cleaned.
- Company Response
Thank you for taking the time to highlight your experience with Alberta Carpet And Furnace Cleaning, we are super glad to hear your feedback. I'm glad you noticed the teamwork and efficiency that comes from that. Our Technicians really give it their all and make sure that we clean out your ducts accordingly.
We look forward to cleaning out your vents in a year or so and if you have any questions or concerns feel free to reach out! Thanks again for leaving this wonderful feedback and have yourself a lovely morning!