OK- we were thinking we were going to need to buy a new washer. Bummer before the holidays. My husband called at 4:50pm and Peter was here by 6:45pm! We thought it would be days before they could get out here. Peter came in- fixed it (yeah, pretty messy and neglected) and was gone by 7:30pm. Doing laundry now!
Thank you for the GREAT customer service-