This will serve as our rebuttal towards the posting from The Olsen’s in Etobicoke posted 9 months ago. Please note that we just recently came across this defamatory review.
We have attached our contract that clearly outlines that “Unforeseen conditions (especially during excavation) and contingencies will be brought to your attention as extra pricing…….however, not every detail can be seen at the time of inspection”. This refers to the concrete reference. We showed both Ron and Janet at the time of excavation, stating the work would take longer with extra cost. They refused to pay for the extra time. This complaint is groundless, based on her unhappiness to pay for a clause in the contract she didn’t agree to after the fact. Please find a copy of the signed contract; clearly showing the 5% to 10% extra time needed clause. They refused to pay for this. We have photo evidence showing the thickness of the pool surround concrete on the day we showed Ron and Janet, along with Sean and Joe (our staff) and myself. At the end of the day, she’s complaining about a clause in our contract that she didn’t pay for. We held up our end of the contract, continued on, and finished the job with excellent results.
The pool company determined that we did not cause any damage to the liner and in fact there was no damage at all. They recommended that all the old plumbing and tubing be replaced once we had excavated, but clients refused to do so. A leak does exist somewhere that is undetermined by the pool company. We were never asked to pay for any liner replacement. This is directly from Ron’s mouth when we had our final meeting. Un-true claim that we caused a liner leak and refused to pay for this.
We replaced many plantings free of charge and have invoices that will acknowledge warranty replacements. Her claim that we didn’t replace plant material is absolutely un-true.
We were in the process of repainting the affected stucco wall when the client had another company come in and repaint the wall and then asked us to pay for the cost of the painting after the fact. A few small areas of stucco had concrete dust that we acknowledge was our responsibility to touch up, no question. One day, they call us to ask us to pay for the entire back wall painting. Easily less than .1% of the back wall was affected. We let them know their balance was unpaid, and we were happy to re-paint the affected areas, but not the entire back house wall, which is a substantial area. We have photos to show the affected area.
There was never any mess left behind and clients were happy with the final product. The project was such a success we actually have it displayed on our website. We performed several extras at no cost,
including re-aligning the bbque counter top as a favour to them. This work was done by someone else. Incredibly, we agreed to do this after we picked up our final cheque and they refused to pay for the extra time needed for the extra thick concrete. Looking back, this was a mistake, especially after this defamatory and slanderous Homestars posting.
The overall quality was great with a lot of compliments from their friends and neighbours. This is Ron saying this at our final cheque pick-up. Our experience with Ron was stellar throughout the job; he was easy going and a nice guy. As the owner of the company, I’m proud of how my staff handled themselves; the quality of the work speaks for itself. We have this project on our website and will send you photos to prove how beautiful the job turned out to be. We fulfilled every part of our contract.
We are shocked that Homestars allows postings from homeowners that don’t allow or give an immediate option of rebuttal to contractors for their side of the story.
This is a case of a homeowner’s unwarranted and untrue complaints that don’t deserve the time of day.
Obviously, this post was meant to slander my company and harm our reputation, based on false information. This post has been up for over 9 months, and unfortunately has served its malicious purpose. Time for it to come down, now.