Please share and BEWARE OF THIS COMPANY! Milestone Bath Experts (Ha! Far from it!) in Belleville, Ontario. Please read and share…. This was one of many emails I sent the company with no response from the owner…
I'm not even sure where to begin... My install was scheduled for Monday March 22nd and scheduled to last 3-4 days, but took almost a month to fully complete. I understand that things may happen to prolong this. I removed the old vanity prior to the contractors coming to sort out electrical, so the removal of the vanity was not done by the contractors. I need to bring to your attention problems that we have encountered during this install. For starters I was under the impression that this was going to be a complete bathroom install and look like new when completed. The first issue that we encountered was that the vanity came pre drilled for a smaller size of handles. This isn't a big deal as we know mistakes happen and it's an easy fix. Second issue was a major one, one of the contractors forgot to cap the drain to the shower and water leaked between the floor and my basement ceiling bathroom which flooded my basement bathroom with water coming in through the light fixture. This was about a 3-4 hour repair as the contractor had to go to another contractors location to get the part. See picture below of the basement bathroom which still needs another coat of mud. The old towel racks and toilet paper holder was not removed and mudded which needs to be done as the towel rack would not be able to be placed in this location in relation to the shower door. I'm not sure why these were not removed during the renovation. Areas still requiring mudding are as follows:
Old towel rack area
toilet paper holder area
Door knob imprint in wall
above bathroom door is cracking and flaking
under medicine cabinet drywall screws
better sanding above light switch and around medicine cabinet
screw hole above toilet
mudding behind toilet from damage done from old toilet
Other areas in need of attention are the caulking baseboards near shower and wall, the shower wall has come detached from the track and is very very loose, I can move it in and out, and the seal is dangling inside the shower. The shower door on the roller rubs up against something on the track near one of the connectors. Caulking around the shower glass base and wall needs to be redone as it was a very rushed job as you can see in the pictures. The floors are lifting in a few different places. Please find attached the pictures of all of the above issues. I can't help but think that this job was a rushed job just to move onto another. It's been almost 2 weeks without the use of the main bathroom. I feel that before a new job was started mine should have been completed. We paid a lot of money to rid ourselves of the old disgusting bathroom that we had and we were very excited for the completion of the new one. I wasted a day's pay last Friday thinking that I would be painting the bathroom and having it fully completed and ready for use. I'm not quite sure where the breakdown happened with this job but I'm not left at this moment with a very good feeling. We had planned to use your company for another full bathroom install that we need completed within the next year.
Since then we realized in the winter months we were getting condensation in areas that they had cut into the ceiling and water bleeding down the walls. This is because they never replaced the original insulation they removed during the install…. I received an email this morning basically telling me that it’s not their problem and I will have to deal with it. I will post all photos for your viewing pleasure. Remember the photos you see are completed work according to the installers until I called to have them come back on numerous occasions.
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