Do NOT give this man your money!
I cannot say that all the work done was terrible. It wasn't. The triangular 'landing' was handled well and much of the hardwood flooring looks nice.
But Moe will demand to be paid substantial amounts in the course of the work. Usually, with contractors doing a job as big as this (all the stairs and much hardwood flooring) that is not a cause for concern. But it is with this company!
Here's the reason: He wants a large amount of money as you go, in case a problem arises where he cannot satisfy the client. With cash in hand,
he is able to walk away with the money he has and blame all the imperfections on "the natural qualities of wood". (Don't get me started on the staining problems....I would be here all day.)
I learned this by making an amateur's mistake and for this error I have suffered. I actually paid him the full $14,000 before finding a lot of problems. For every problem, he repeated his stock answer,
" That is not my responsibility!"
Would Moe have brushed me off like that if I still owed him $7.000?
Sawing in the house:
Without permission or warning, the boys suddenly moved the power saw from the garage, INSIDE the house, to the base of the upper staircase. Only six feet from the concrete pad outside the front door or steps from the inside door to the garage. The sudden and unexpected sawdust storm went through virtually our entire living quarters causing a terrible mess.
But don’t you dare blame Moe nor expect an apology. "I told you it would be messy!"
Splinters all over the unfinished part of basement:
For an unkown reason, all the staples went right through the hardwood flooring and the subfloor, strewing hundreds of dangerous pieces of
wood. "In fourteen years, I never see this before. Not my responsibility."
Note: I have to admit, a search of the Web does not show this staple problem as a common issue. But I would really have appreciated an apology. Not happening. I think he believes any small admission of fault
would lead to Small Claims Court.
Roger Moreau
Mississauga
Ps: I would suggest contacting me directly with any queries or comments, but I believe I am not allowed to post an email address or personal phone number in this text.
- Approximate cost of services:
- $14,000.00
- Company Response
Hello,
This job was completed back in May so I was surprised and saddened to get this review. This review is more of a review of me then the work done? I'm glad that you were pleased with the workmanship of the triangular landing and hardwood flooring. For that alone, I think a 1/10 review is not only unfair but rather bizarre.
I take great pride in my work. I also take customer service and satisfaction very seriously. I certainly do not take a large amount of money and refuse to fix things if needed. I always strive to complete the job to a 100% satisfaction of my customers. Occasionally, there are issues which are not in our control. There was a deposit given at the beginning of this job and a few days after the job was completed we received the remaining $9400.00 (70%) owed. Therefore, I'm not sure why you're saying I take a substantial amount of money? You walked around and inspected everything and were more then satisfied before we received the final payment. In fact, you emailed me that you were pleased with the work done which I can provide. Again, you were checking the job as we were working and had 3 days to go over the work that was done.You mentioned sawing in the house without permission or warning. This simply isn't true. We asked for your permission one time to saw inside as it was a rainy day and you agreed. I'm sorry if there was any miscommunication here.
In terms of the splinters, the Web would not show this as a common issue because it isn't. This happened because your basement was unfinished and we did not know or were told. If you're quoting on a small living room what installer would go to the basement and check there? We came to do the job we were asked to do, and it was done very well and to the highest standard.
We have many happy and wonderful customers because we work hard to make our customers happy and luckily situations like this are extremely rare. As inaccurate as your review is of me personally, I appreciate your feedback and wish you the best.
Thank you,
Moe