I initially contacted PCS waterproofing to fix a V crack in my basement wall around August 2017. After some negotiations Chris offered to repair the crack by injection for 725$+tax with a LIFE_TIME WARRANTY. On September 12, 2017 he came over and drilled the wall along the crack at a few spots and injected some foam that seemed to be polyurethane. Even though he refused to clean up the drilling dust or scrape the excess foam from the wall, I paid him the full amount with a cheque. Since then, until February 2018, even though I never spotted any leaks the crack seemed to be wet year round. After the leak I tried calling him on his cell phone a few times without luck. I sent him two emails on March 19 and 22 and he responded on March 23 saying that he was busy and would get back to me within a week. Since I did not hear back I sent him 2 more emails on April 9 and 11 asking him to arrange a time to come and fix the crack. He again mentioned that he was busy and could set a tentative date for around mid May. I responded that as long as he set a tentative date I could wait until then. Again I did not hear back from him. On April 29 I specifically reminded him his legal obligation to honour the warranty and asked for either a repair or a refund. On April 30 he got back to me saying that he would set a date later when he came back. The day after he sent me another email explicitly refusing to set a date or mention the willingness to fix the crack or refund me and instead told me to do whatever I want. So after almost 2 months of communication he still has not honoured the warranty nor has he articulated the willingness to come and fix the issue or refund me. I am disappointed not only by their poor workmanship but with their lack of integrity.
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