I will NOT recommend this company to anyone since the owner, Lon is dishonest on the cost involved for the service and in quoting the service provided. I was quoted over the phone by Lon, the owner of $79.99/hour and he said that it would take approx. 1 -1.5 hours to replace the furnace and the estimated cost of $100-$200 for replacing the motor in my furnace, but likely $100-$150. In the end, I was charged with $99.99/hour and for 2 hours of cost when the actual time it took to change the motor was only 1 hour. Below are two versions of the story provided by the owner and his son, Blake (service person).
The service men, his son Blake said the charge for 2 hours is because cost is $99.99/hour and they have to charge 1/2 hour labour for completing the form to submit our warranty claim for the motor and another 1/2 hour for travel time involved.
Lon, the owner said that the cost he quoted me over the phone prior to the work was $99.99/hour, not $79.99, so I rebutted his comment responding that the quote of $99.99 was not our conversation over the phone. Then he changed his story and he said the charge is $79.99 for service call, but $99.99 for labour work. (Isn't this comment misleading customers?) He then commented that the reason for 2 hours of charge is because the charge for 20 min travelling to my house and 20 min charge to go back to their office. Total time would be 1 hour, 40 minutes, so the charge for 2 hours at $99.99/hour.
As a consumer and based on my experience above, I will certainly NOT use this company for any service and DO NOT recommend this company. Although my loss is relatively small, approx. $50 (being overcharged and misquoted), the fact that the owner is dishonest and not admitting to his act of misquoting and misleading customer and multiple versions of what/how he is charging the customer, I will definitely not recommend this company to anyone. Consumers, beware of company like this. However, I will give the service person 1 star for his work done.
- Approximate cost of services:
- Any advice to offer fellow homeowners facing a similar project?
- Do not blindly follow installer suggested by the company that is licensed to trade for the manufacturer. There are many other licensed installer just as capable to service your furnace.