FIVE STARS ALL THE WAY!!!
After the big storm on May 21, 2022 we lost a VERY LARGE silver maple tree in our back yard.. It had a 21" dia trunk and was about 60 feet tall. The wind storm snapped the tree at about 4 feet above grade, which then crashed through our 10' cedar hedge and onto my neighbor's garden shed and across his yard.
We got 2 quotes a few days after the storm. Although OTS' quote was a bit higher, we went with them because we had used them previously to periodically thin out our tree. During those visits, they also solved some minor root girdling which could affect the tree's health in future, told me how to remedy the girdling that was starting on the city owned trees in our front yard and noted the health issues of the city owned trees at no extra cost.
The estimator arrived exactly when scheduled and confirmed that OTS would ensure that the stump grinding would be thorough and result in a FLAT yard and that the yard would be cleaned thoroughly. We were also very impressed with the professionalism and courtesy of their office in all of our dealings with them.
In spite of the quantity of damaged trees in the city, their 6 man crew arrived on June 2 as scheduled, and did a fantastic job. The crew even made extra effort to not trample or otherwise damage 2 plants in our garden that we could not access for temporary removal.
I was particularly impressed with how thorough they were in grinding the stump and the near to surface roots. They placed plywood down to protect the ground where the wheeled grinder travelled and spent considerable effort to eradicate one particularly stubborn root that the grinder missed. They removed all signs of wood chips and debris in the entire yard, and even removed the few chips that blew onto our deck. The entire crew was courteous, professional and very good natured. They worked their butts off...especially the young crewman that they referred to as 'the rookie'.
Before they left, they gave us some great advice on how best to re-seed the area where the stump had been removed.
Based on this and our previous experiences, we would highly recommend Ottawa Tree Surgeon.
Maureen and Dave Tracy Ottawa.
- Company Response
What a wonderful review Maureen! Thank you so much for the kind words. You are also great to work with!