Armstrong And Nelson Eavestroughing

Gutters & Eavestroughs
Toronto ON M5R 2E2
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Gutters & Eavestroughs
Armstrong And Nelson Eavestroughing
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Reviews for Armstrong And Nelson Eavestroughing

Average customer rating:
9.1 10 (150 reviews)

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Private User
Private User
Private User reviews Toronto, ON
2/10

Eavestrough Cleaning

I first spoke to Ben & Rhoda to clean the eaves trough as it was leaking from 2 corners when the ice thaws. Rhoda told me the cost is $225. She sent Sam. All what he did was, he used the ladder to reach the front sides of the eaves trough with the help of a long stick and did some pushing of clogged stuff and told me the rest of the stuff would get washed away for a heavy rain. Sam said he is using the best caulking for the leaks. The following year it started to leak again as he did the caulking on the old caulking- so stupid!
He didn’t clean the back side of my house eaves trough. He said it’s too high and he can’t climb.
Upon talking to Rhoda the next day, she was kind of rude. She said it’s entirely a different issue as to do with the alignment of my eaves trough and said that she will have to send someone to give me a bigger quote for a much bigger job. She said it’s not funny when I laughed!
The next day my mother-in-law called me at work to say that Sam is at the back side of my house. Sam said that he already checked the back side and that it was clean before she went to see what he was doing.

1 of 1 people found this review helpful.
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Company Response

This person clearly does not understand eavestroughs he needs to contact the office what is the purpose of this review other than malicious intent I will see him in court for slander

J.Hansen in Toronto, Ontario
J.Hansen in Toronto, Ontario
2 reviews Toronto, ON
3/10

Eavestrough replacement

I hired this company in June 2015 to deal with leaks behind the eavestrough at the front porch of my house which were damaging the fascia board. They told me I needed to install new eavestroughing and fascia board. They also installed new down pipes and leaf guards everywhere including other parts of the house. I thought everything was okay but by the next Spring the water stains on that new fascia board were back just like before. I called Juan in June 2016 who had done the work a few times and he never replied. Then I called Rhoda and finally got a call back from her in August. Juan came by in late August and said the flashing on the roof was installed improperly, the roof tiles were too short and the roof on the porch generally looked bad. He wanted $280 to fix the flashing. My concern was that he never told me any of this the
year before. So I got some roofing quotes and went with a new roof on the porch instead from another company.

This Spring I had a new eavestrough problem at the back of the house and tried calling Juan again. He said he would come by that day and texted me a few times when he was running late but then never showed up. I tried texting again and he never replied.

I tried to stick with this company because I had found them helpful more than 10 years ago when I first used them but in recent years they have developed poorer service so I won't be using them again and do not recommend them.

2 of 2 people found this review helpful.
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Company Response

We regret that this customer did not get the service she expected but she was calling the technician directly with no contact to us the owners .The technician only works for us occasionally and her calling him directly repeatedly with no answer would be frustrating.Perhaps she was making a deal with him so there was an incentive to keep calling him .Her comments regarding the advise she got comes with little knowledge of how eavestroughing works in conjunction with roofs .She needs to contact the owner /office --as she did ONCE before .This review serves no purpose other than to vent her anger aand be vindictive and again this client has taken an inappropriate way to solve a problem .She cost herself money to get a new roof when a small solution for $280.00 was possible .She is correct in that that work was to be done at no charge but only could be noted after a new eavestroughs were put on to fit an older roof line .We have been in business for 30 years + let her read the reviews and stay off the computer.Instead she should call the management .Her statements are untrue and potentially damaging to our company and could be legally challenged. We will call the client directly .

LC in Oakville
LC in Oakville
2 reviews Oakville, ON
0/10

Unprofessional and useless

Called them at least 5 times in January kept telling me they're coming even quoted me a price which they backed out on. Now here we are almost finished February and nothing not even a phone call.
Do yourself a favor call someone else. if this is how they operate can't imagine their work being any better.

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Ali in Toronto
Ali in Toronto
1 review Mississauga, ON
10/10

Eavestroughs Cleaning

I did not actually do business with Armstrong and Nelson, but I did deal with the company and spoken to them on the phone.

I requested their services and got a discounted price, and we agreed on a time. At the eleventh hour, I cancelled.
I spoke with Rhoda (the manager) later.

Dear Rhoda,
I would like apologize for the late cancellation and for wasting your time. Please don't get upset, these things happen sometimes and they are unfortunately an inevitable part of dealing with customers and life.
Thank you for staying reserved and controlled while dealing with such an inconvenience. I hope this positive review helps and puts a smile on your face!

Thank you, and have a wonderful evening :-)

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david in Toronto, Ontario
david in Toronto, Ontario
1 review Toronto, ON
10/10

Eavestrough Repair

I had been postponing eavestrough repair following a re-roof. Then fall approaching got me in gear and I was surprised that it was difficult to locate a company to come to downtown Toronto to do the job. Found Armstrong and Nelson online, called and spoke with Ben who came the same day to estimate costs. He called me back, I approved the plan and the next day the job was done. No fuss and on budget. I particularly appreciated that no new materials were needed. I never did meet Ben but I would recommend this company to anyone. It’s better than therapy, now I don’t have to worry about the next downpour.

0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Mississauga, ON
2/10

problem with lots of water coming out from the roof when it rains hard

I hired them to fix lots of water coming out from the roof during a heavy rain. Water doesn't go to the gutter. Was told that the gutter needs realignment and that they guarantee their work. Come heavy rain and the same problem happened. Was told that they need to install another downpipe and run it to my backyard. That might create flooding or might go to my neighbor at the back and that might create problem. Was told that I have to pay another hundreds of dollars. WHERE'S THE GUARANTEE that they said they do on their jobs? They did not properly correct the problem in the first place.

4 of 4 people found this review helpful.
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Company Response

Please contact the office immediately to solve this issue if in fact you are a customer --your explanation makes absolutely no sense and is not how we solve issues such as you described if we have not solved the issue call us for options regarding this that will not cost you dollars please stop talking to the Internet and identify yourselves --
Sometimes it takes a few things to fix the issue each house is different and solutions for eavestroughs are different maybe you have a clogged downspout

markroe8 in Toronto
markroe8 in Toronto
1 review Toronto, ON
10/10

Siding

0 Armstrong And Nelson Eavestroughing
416-239-4033
Toronto
ON
M5R 2E2
CANADA

Just a pleasure to deal with the Armstrong/Nelson team. I had a job that needed to be done by another company. Some things came up and this "other" company couldn't come through with the work but suggested A/N and I'm so glad they did. They matched the price and work with no hesitation and did a great job that was done on time and done professionally. Thanks guys!

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Company Response

Thank you Mark for taking the time to post this review .We are so pleased that we could assist you and that you are pleased .Anytime you need us we are here .The Armstrong and Nelson Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Armstrong And Nelson Eavestroughing

Armstrong & Nelson Eavestroughing Inc., has been serving the GTA for over 20 years. The owner has a civil engineering background and provides expert consultations to all the salespersons and service technicians. The company only hires personnel with several years experience in the troughing or roofing business. Sales persons are available for in home or in office discussions of the services and products available

CATEGORIES
Gutters & Eavestroughs
PRODUCTS
Cleaning and Leaf Guards Down Spout Disconnect Eavestrough / Gutter Cleaning Leafguards Comparison Chart Trough-Guard Alu-Rex Gutter Clean Gutter Filter Roof Repair Services
SERVICES
All service requests include a full inspection. GutterAll service requests include a full inspection. Armstrong & Nelson Eavestroughing will tell you if a replacement is necessary. If you want the change for cosmetic reasons, a variety of colours are available.
BRANDS
Armstrong and Nelson is a certified Alu-Rex installer for ALU-REX leafguard products
WEBSITE
http://www.armstrongandnelson.com
YEAR ESTABLISHED
1970
PAYMENT METHOD
CHEQUE VISA OR MASTER CARD
LICENSES
T85-3719681
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
3 YEARS
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.