I have the company come and fix my blocked downspout and to divert water from roof going to the chimney so the ice wont stay on the brick wall. I offer water hose to the technician to test but he refused and told me that he has been doing it 40 (or 50) years so dont tell him what to do. Well, fine, he is an expert...
1 week after that there was a big rain and guest what, I have a water fall at my front porch exactly where I ask the technician to do. I email the company with video and picture of the water fall and they replied my next day) (thats why I gave them 1 star), and tell me it may because i have so many trees in the in the areas and offer to install the gutter leaf protection. Well, it is in the middle of summer. On top of that I also have my gutter leaf protection installed already. But anyway, she promised that the technician will take a look. I called after 2 weeks, they said they were very busy but they will take a look. After 1 month, I gave up and cleaned up the downspout myself. Funny thing is they called me back about 2 weeks after that and this time asked for money because they said that they did not receive the money whereas I paid right away. I had to send them proof of the EMT. But they never mentioned about fixing downspout.
But couple days ago when look at the chimney, there are so much ice sticking on the wall and that made me to write this bad review. Absolutely nothing works with this company. A warranty is a joke! Please, go with others that can get you cheaper and better service
- Company Response
This review serves no purpose except to seek revenge
We do not work for HOME STARS
We were in continuous contact with this homeowner
Perhaps he needed added work which could be assessed
When I asked him re the downspout ge said he cleared it himself
In the winter having ice is a problem many homes have that had many sources for this issue
We have reached out to the client requesting if he wants added service now
It is his choice
ARMSTRONG AND NELSON TEAM