Captain Electric

Basement Renovation
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HomeStars  >  Basement Renovation in Whitby  >  Captain Electric
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97%

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Reviews by rating (past 12 months)

Reviews for Captain Electric

Average customer rating:
9.8 10 (266 reviews)

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mbernardo123 in Oshawa
mbernardo123 in Oshawa
2 reviews Ajax, ON
10/10

Level 2 EVSE Charger

We had a level 2 charger installed in our garage. We are very pleased with the estimation and installation process. Our phone calls to head office were usually answered by the same person and was handled in a polite and professional manner. The pros did an awesome job wiring and installing the charger. They were very knowledgeable and willing to answer my questions. They were also courteous and cleaned up after themselves really well. The charger has been charging our EV as expected ever since. We highly recommend Captain Electric.

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Gord-o
Gord-o
3 reviews Toronto, ON
10/10

Complete Professionals

This team brings talent, wisdom, and wonderful service. They helped bring our old home up to code, pointing out several safety issues along the way that others missed. We would not put our house and our well-being in any other hands. Thank you!

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Chris
Chris
3 reviews Oshawa, ON
10/10

installed outlet for fridge

This is our 2nd time with Captain Electric. Dan is very professional. He explained our options and Installed an outlet for our new fridge. I am very satisfied with his work. He was very efficient and had the job completed before I expected it to be. My two dogs liked that he gave them some attention so they knew he wasn't a threat to us. Thanks for your service Dan.

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Critchie in ??????????
Critchie in ??????????
1 review Bowmanville, ON
10/10

New build electrical clean up

Had a bunch of relocation, installation and corrections to be completed in a timely manner. Right from my initial conversation with Diane, I knew I was speaking with professional people. The electrician Zach showed up on time, explained everything and gave suggestions. Even wore booties over shoes! Dan, Nathan, Ryan and another (forgot name-sorry) , showed up to assist Zach and completed my long list in a few hours! All were totally professional and courteous. Even cleaned up after themselves! I would highly recommend this company to anyone. Great experience!!!

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steve in Oshawa
steve in Oshawa
2 reviews Toronto, ON
1/10

Not a good experience Quote was Ourageous!

100A Fuse to circuit breaker upgrade and Kitchen brought up to code and certified. I had 5 quotes. Captain Electric charged $100.00 for the quote. That's right I guess I am a sucker. It was early in the process but all other firms laughed at being charged and their quote was well over $1500.00 less. I got a jar opener and colour folder for my money. I heard Captain Electric prefers the big money clients. There are many more competitively priced and equally qualified professional Electricians to chose from at HomeStars.

Steve
Oshawa

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Company Response

Thank you for your candid review Steve, although I have to say that we are a bit surprised at your post.

*** Our notes indicate that our electrician Kevin was on site on January 9th, and was there for over 1.5 hours with you, answering your questions and explaining every aspect of the work involved and working out a plan of how to best approach your renovation. He also provided you with multiple options. You indicated to our electrician that you were happy that we stand behind our work and written guarantees.

*** Many of our clients know and appreciate that our Electricians are a valuable resource of knowledge, expertise and skill, and are able to provide important information at the planning stages, early in the process. Like most professionals, we do therefore have a fee to attend site for consultation services. The fee that you paid to have a certified professional provide the services that we did, is more than fair. This was explained, and agreed upon by you at the initial contact with our office.

*** 2018 is our 26th year in business. Our company history is explained on our website. After decades of service in our community, we have found that our customers prefer On-Time Service, Written Guarantees, and Upfront Pricing. They also appreciate that all our people are employees (never sub-contractors), and that the people we send to their home or business are Certified, Uniformed, Background Checked, Clean, Drug-Free, and Professional Electricians. The Safety, Comfort, and Security of our clients is our concern.

*** As for a lower price on the work, one can always find a lower price. We would however question whether the scope of work was identical to what we quoted, and to the same specification. Are we truly comparing apples to apples?

*** I wanted to address the statement where you said “Captain Electric prefers the big money clients.” This is very untrue. We have a reputation of helping our clients with even very small problems, and also of solving very difficult problems that other electricians will not touch. We serve our clients first, without discrimination.

*** We are happy to live in a Country where varying views can be expressed freely and openly without reprisals, and where we all have a choice. Thank you for your perspective and review of our services. We wish you all the best. bw

John & Judy in Scarborough from Toronto
John & Judy in Scarborough from Toronto
2 reviews Toronto, ON
10/10

New Outlets in Condo

We wanted to add two new electrical outlets in our condo and move the location of one cable outlet. Captain Electric arranged approval with the management, modified the circuit breaker panel as needed, installed the outlets and even cleaned up afterwards. The work was done expertly and quickly, and they provided a certificate of inspection too. We would wholeheartedly recommend them to others!

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Company Response

Thank you John and Judy. We were happy to be of service. Two things that you mention are very important in working in condominiums - Approval from the Condo Corporation and an ESA (Electrical Safety Authority) Wiring Permit. Thank you for choosing Captain Electric. We hope to see you again when you need our services. ...bw

Treviano in Ajax
Treviano in Ajax
1 review , ON
10/10

New breaker panel and circuit wiring

We had a circuit that kept tripping over a number of months and had lived with it long enough. We had Dan and his apprentice come in to look at the issue, turns out the previous home owner got a little creative in wiring his basement and it was causing significant overload on the one particular circuit. Dan took some time and presented us with a few options. Ultimately we opted for the new breaker panel with surge protection and some spare breaker slots to assist with future home Reno’s. Dan and his team returned to undertake the work, were all very knowledgeable, and friendly. When they can across small issues they always presented numerous options and even asked if I wanted a coffee when they went on a Timmies run. We have future electrical work we need to undertake and we 100% will be calling Captain Electric in to undertake it. Thanks for all your efforts.

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Company Response

Hi Treviano, thank you for your review. Yes, handyman wiring can be very creative sometimes. We often see overloaded circuits, improperly wired and not to code. Your new panel allowed us to have the circuit capacity to solve this issue, and to provide ample space for future circuits. Surge Protection is always recommended, to help protect electronics within the home. We look forward to seeing you next time. ...bw

Rob from Oshawa
Rob from Oshawa
2 reviews Oshawa, ON
10/10

Quote for future work & Repair of a discovered electrical short

Had Captain Electric come out to the house to give us a quote on installing new light fixtures and ceiling fans. We have aluminum wiring and we wanted the job done properly. They pulled light panels, switches, and outlets to see how things were wired. While here I asked if they could look at the front hall light and outdoor lights by front door and garage as they had stopped working a couple of days ago. Nate and Zac were terrific investigated the cause and traced it back to an outlet. They discovered that an outlet had shorted and the wires had arced causing the wiring to melt. Rewired the outlets and switches to make them safe. Both Zac and Nate were professional, went out of their way to educate my wife and I about aluminum wiring and why they would recommend rejuvenating/upgrading the outlets and switches and make them code compliant. They were at our home for 4 hours at least 3 of which were dedicated to finding and repairing the problem to their satisfaction and code.
Both were very professional and knowledgeable and we will definitely use Captain Electrics services again. The quote we were provided with is reasonable and the dedication shown to finding and fixing the electrical issue while here outstanding. Just a great experience! A big thank you to Zac and Nate!

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Company Response

Rob, thank you for your review. Aluminum wiring was used extensively in the early to late 1970's for new home construction. We always educate our clients on the concerns with Aluminum wiring, and options to make it safe (such as: replace all devices, remake all connections throughout the home, install ARC-Fault breakers, or rewire with Copper wiring). We were happy to be able to solve your immediate problems you were having and to make the circuit safe, and to install the new fixtures. Thank you for choosing Captain Electric, and we look forward to seeing you again. ...bw

Private User
Private User
1 review Blackstock, ON
10/10

Replaced Fuse Panel

We bought our house about 3 years ago and wanted to replace the fuse panel. In 2017 we noticed that one of the fuses was actually sparking and getting really hot. We knew it was time to call in an electrician. I had heard multiple ads for Captain Electric on the radio and we decided to call them. The were on time, reliable and very informative. We had them come for an estimate and we were able to get the fuse panel converted to a switch panel, it was labelled for us and we have the surge protection as well. Very happy to say we feel much safer in our home. We will definitely be calling on Captain Electric to do more in our home.

0 of 1 people found this review helpful.
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Company Response

Thank you for your review. It was a wise decision to replace the fuse panel in your home. The problems you were experiencing (sparking, and hot) are problems that most homeowners will have with a fuse panel sooner or later. *** Fuse panels are now considered "antique" compared to the advantages and added safety features that a modern circuit breaker panel can offer. Features such as ARC-Fault and Ground-Fault protection, and Main Panel Surge Protection are available, and can be installed in a modern "circuit breaker" panel. We were happy to be of service, and look forward to seeing you again when you need us. ...bw

susanlazar in Richmond Hill
susanlazar in Richmond Hill
1 review Pickering, ON
10/10

replacement of faulty switch and installing surge protection on main panel

Kevin came to our house and performed the service quickly, professionally and very much to our satisfaction. He was polite, informative and a wonderful representative of the company. He answered our questions fully and gave us useful information about other electrical areas in the house. We would definitely recommend Kevin and this company to others.

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Company Response

Thank you Susan for you review here on Homestars. It is nice to hear that you found us to be polite and professional (after all - no one likes a grumpy service person in their home lol). As a team we truly believe that our clients should be treated like family, so we need to be kind and considerate, and to take the time to explain and educate about the electrical system in their home. This allows a person to make an informed decision. We are happy to have been of help to you, and look forward to seeing you next time. ... bw

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Captain Electric

Captain Electric is an electrical service, repair, and installation company, serving Durham Region Toronto and Markham, specializing in helping homeowners and business owners. - Since 1992, we have been dedicated to providing our clients with the best in service, professional workmanship and guarantees. - Watch our new company video in the Gallery Section.

CATEGORIES
Basement Renovation, Electricians, Home Automation, and Lighting
PRODUCTS
Breaker Panels - Surge Protection - Home Energy Monitor - Knob and Tube Removal - Potlights / Recessed Lights - Ceiling Fans - Bathroom Exhaust Fans - Outdoor Lighting - Post Lights - Digital In-Wall Timers - USB Charging Receptacles (eg. for Cell Phones) -Electrical Vehicle Charging Stations - Backup Generators - Standby Automatic Emergency Generator Installations
SERVICES
Residential and Commercial Electrical Service and Repair - Troubleshooting and Repair - Panel Upgrades and Panel Replacements - Service Upgrades (60 amp, 100 amp, 200 amp, etc) - Fuse Panel to Breaker Panel upgrade - Rewiring homes (knob and tube systems / ungrounded systems) - Pot Lighting (potlights) and Recessed Lighting installation - Kitchen Lighting - Kitchen Renovations - Basement Lighting - Basement Renovations - Under Cabinet Lighting - Outdoor Lighting and Landscape Lighting - LED lighting - Ceiling Fan installation - Lighting controls - Dimmer switches and Timer Switches - Receptacle and Outlet replacement - Home Electrical Inspections - Hot Tub electrical installation and hookup - Pool pump electrical hookup - Energy Monitoring (home energy monitors) - Backup Generators and Backup Power solutions - Solar Panel installations - MicroFIT solar projects - Electric Vehicle Charging Stations - EV Level 2 Charging Stations - EV Level 1 Charging Stations - EV 240V Charging Stations -
BRANDS
Eaton Certified Contractor - Kohler Generators - Contrast Lighting - Cooper - Lutron Lighting Controls - Leviton - Hubbell etc
SPECIALITIES
Service and Panel Replacement - Residential Electrical Service - Pools - Hot Tubs - Rewires (to eliminate knob and tube or aluminum wiring) - Automatic Standby Emergency Generators (ECCN certified) - Electric Vehicle Charging Stations (ECCN and SPX Certified)
WEBSITE
http://www.captainelectric.ca
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
13
RETURN POLICY
As required by written guarantees.
PAYMENT METHOD
Visa, MasterCard, American Express, Cheque, Cash
LICENSES
ECRA/ESA Licence #7000641, ESA Authorized Contractor ACP #MCR0145, Master Electrician on Staff
MEMBERSHIPS
Better Business Bureau, Ontario Electrical League, Eaton Certified Contractor, C.A.N.S.I.A., ACP (vi
LIABILITY INSURANCE
Yes
DIPLOMAS
Kohler Generator Certified - LUTRON Radio RA Certified - Eaton Certified - Generac Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction Guarantee, Parts and Labour
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